BIANCA SOUZA
Miami
Summary
Pursuing a healthcare career through Miami Dade College, leveraging strong communication, organization, problem-solving, and multitasking skills in dynamic environments.
Overview
4
4
years of professional experience
Work History
Reservations Supervisor
Gale Miami Hotel & Residences
06.2024 - Current
- Supervise daily reservation operations and guest communications.
- Manage high-volume phone calls while maintaining professionalism and accuracy.
- Coordinate requests between departments to ensure efficient service delivery.
- Handle billing inquiries and payment processing with attention to detail.
- Maintain organized records and operational documentation.
- Train and support team members while promoting service excellence.
Brick Specialist
LEGO Store
06.2023 - 06.2024
- Delivered exceptional customer service in a fast-paced environment.
- Assisted customers with product selection and problem resolution.
- Supported onboarding and training initiatives for new team members.
- Collaborated with team members to maintain operational excellence.
Front Desk Receptionist
Planet Fitness
04.2022 - 05.2023
- Managed front desk operations and member inquiries.
- Answered incoming calls and directed communications appropriately.
- Performed data entry and maintained accurate customer records.
- Processed payments and membership transactions.
- Provided a welcoming and professional experience for members and guests.
Education
Associate Degree Program - Diagnostic in Medical Sonography
Miami Dade College
06.2026
High School Diploma - undefined
Biotech @ Richmond Heights High School
06.2023
Skills
- Intro to Health Care
- Administrative Support
- Front Desk Operations
- Appointment Scheduling
- Data Entry
- Record Maintenance
- Multi-Line Phone Systems
- Billing & Payment Processing
- Customer Service
- Team Leadership
- Problem Solving
- English, Spanish & Portuguese
Timeline
Reservations Supervisor
Gale Miami Hotel & Residences
06.2024 - Current
Brick Specialist
LEGO Store
06.2023 - 06.2024
Front Desk Receptionist
Planet Fitness
04.2022 - 05.2023
High School Diploma - undefined
Biotech @ Richmond Heights High School
Associate Degree Program - Diagnostic in Medical Sonography
Miami Dade College