HANNAH POWELL
Burbank,California
Summary
Detail-oriented and analytical, with experience managing high-volume systems and identifying opportunities to improve accuracy and efficiency. Skilled in problem-solving, process improvement, and maintaining consistent performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Reservations Supervisor
Nobu
Los Angeles, CA
07.2022 - Current
- Lead a centralized reservations team supporting multiple restaurant locations, ensuring consistent service and smooth daily operations
- Train and mentor new and existing staff on reservation systems, guest communication, and handling high-pressure situations
- Manage high-volume reservation channels (phone, email, and online platforms) with accuracy, efficiency, and attention to detail
- Manage guest inquiries across multiple locations, acting as a key point of communication between guests and internal teams
- Maintain comprehensive knowledge of restaurant operations, availability, and floor plans across locations to accurately guide guests
- Deliver high-quality service through clear, efficient communication, ensuring timely responses and consistent call handling.
Office Manager
PTP Company
Burbank, CA
06.2020 - 01.2021
- Managed day-to-day operations of a construction office, ensuring efficient administrative and financial processes
- Processed invoices for progress and final payments, maintaining accuracy and timely billing
- Oversaw accounts payable and receivable, including billing and collections
- Completed bi-weekly payroll and maintained accurate financial reporting
Assistant Manager
Jamba
Burbank, CA
08.2017 - 06.2020
- Supervised daily operations and supported team members to maintain efficient service and consistent performance
- Trained and developed staff on customer service standards, workflow, and store procedures
- Managed cash handling and deposits with accuracy, ensuring proper financial tracking and accountability
- Oversaw inventory and completed regular stock counts to maintain product availability and minimize discrepancies
- Handled customer concerns and resolved issues to maintain a positive guest experience
Restaurant Hostess
Hurricanes Bar & Grill
Duluth, GA
10.2016 - 12.2016
- Managed guest seating and reservations to maintain efficient dining flow
- Communicated wait times and accommodated guest needs to support overall service
- Supported front-of-house operations to ensure a smooth and organized dining experience
Education
Associate of Science - Health Sciences
College of The Canyons
Santa Clarita, CA2026
High School Diploma -
Burbank High School
Burbank, CA2018
Skills
- Attention to detail
- Effective communication
- Ability to identify issues and improve processes
- Problem-solving and decision-making
- Organizational skills
- Time management
Timeline
Reservations Supervisor
Nobu
07.2022 - Current
Office Manager
PTP Company
06.2020 - 01.2021
Assistant Manager
Jamba
08.2017 - 06.2020
Restaurant Hostess
Hurricanes Bar & Grill
10.2016 - 12.2016
Associate of Science - Health Sciences
College of The Canyons
High School Diploma -
Burbank High School