Bianca Sweat
Aubrey
Summary
Dynamic professional with a proven track record at Concentrix in enhancing customer loyalty through exceptional service and empathy. Excelled in critical thinking and customer relations, significantly improving client satisfaction. Skilled in data entry and adept at resolving complex issues, demonstrating a commitment to excellence and a passion for fostering positive outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
02.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Interview Specialist
ISG
06.2017 - 11.2023
- Supported diversity initiatives within the company by actively seeking out and engaging with underrepresented candidates during interviews.
- Provided constructive feedback to candidates post-interview, helping them improve their future job search efforts.
- Developed tailored interview questions, resulting in more accurate assessments of candidate fit.
PCA
Annies Care
09.2013 - 08.2016
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
High School Diploma -
Broadway High School
Minneapolis, MN06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Concentrix
02.2021 - 05.2024
Interview Specialist
ISG
06.2017 - 11.2023
PCA
Annies Care
09.2013 - 08.2016
High School Diploma -
Broadway High School
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