Bianca Tarbuck
Goleta,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
I have also been working with dogs since 2016 and I absolutely love them. I am interested in new ways of helping them live their best quality of life. I am currently enrolled in Ojai School of Canine and Small Animal massage and have recently completed the hands on portion of the course and close to completion in order to gain my canine and small animal massage therapist certificate.
Overview
16
16
years of professional experience
Work History
Dog Associate/Supervisor
Dioji K-9 Resort and Athletic Club
Goleta, CA
10.2016 - Current
- Safely handle and monitor large groups of dogs at play.
- Addressing health or behavioral concerns regarding the dogs in the facility.
- Performing perspective clientele dog temperament evaluations.
- Communicating with perspective clientele about their dog’s temperament evaluation.
- Provide guidance and direction to team members on daily tasks.
- Divide groups of dogs into multiple yards based on size and play style.
- Built long standing relationships with dogs and dog owners.
- Knowledgeable in dog behavior/reading body language.
- Safely handle dog conflicts/altercations.
- Maintain hygiene and cleanliness of facility.
- Safely administer designated medications to dogs during their stay at Dioji.
- Safely feed dogs their designated food.
- Perform regular health checks on all dogs during their stay.
- Perform bathing services such as nail trims, gland expression, and routine bathing/drying.
- Maintain consistent communication with all levels of staff, ensuring that expectations were met.
- Monitor productivity, quality control, and safety regulations in the workplace.
- Supervised daily activities of assigned personnel to ensure proper functioning of operations.
- Ensured compliance with company standards for safety and security protocols.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food Expeditor/Restaurant Hostess
The Harbor Restaurant
Santa Barbara, CA
07.2013 - 01.2015
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Ensured that all plates were properly garnished before being served to customers.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
Server/Food Runner
Lucilles Smokehouse BBQ
Torrance, CA
04.2012 - 04.2013
- Checked with customers periodically during their meals to ensure satisfaction with service and food quality.
- Informed management of any issues that arose while preparing or expediting orders.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
- Received orders from wait staff via POS system and relayed them back to kitchen staff.
- Plated dishes according to established presentation standards before sending them out.
- Replenished utensils, napkins, condiments., at tables between courses as needed.
- Collaborated with chefs on preparation times for various menu items based on demand levels.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Coordinated service for food runners and other kitchen staff.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
Food Runner/Restaurant Hostess
Lazy Dog Restaurant & Bar
Torrance, CA
01.2008 - 01.2012
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Ensured compliance with health code regulations related to food storage temperatures.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Assisted hostess by answering phones to take reservations or to-go orders.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA01-2007
Ojai School of Canine And Small Animal Massage
Ojai, CASkills
- Compliance Monitoring
- Staff Management
- Complex Problem-Solving
- Goal-Oriented
- Operations Management
- Employee Motivation
Timeline
Dog Associate/Supervisor
Dioji K-9 Resort and Athletic Club
10.2016 - Current
Food Expeditor/Restaurant Hostess
The Harbor Restaurant
07.2013 - 01.2015
Server/Food Runner
Lucilles Smokehouse BBQ
04.2012 - 04.2013
Food Runner/Restaurant Hostess
Lazy Dog Restaurant & Bar
01.2008 - 01.2012
High School Diploma -
Redondo Union High School
Ojai School of Canine And Small Animal Massage