Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Interests
Timeline
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NICOLE STRATTON

West Melbourne,FL

Work Preference

Desired Job Title

Associate Support Department SupervisorHead CashierAdoption Case ManagerTherapistTherapist

Work Type

Part TimeFull TimeContract Work

Location Preference

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionCompany CulturePersonal development programs

Summary

Professional with experience in support and supervision, prepared for leadership in dynamic department. Adept at fostering team collaboration, ensuring reliability, and adapting to evolving demands. Skilled in conflict resolution, effective communication, and operational efficiency. Highly valued for strong organizational skills and results-driven approach.

Experienced with team leadership, departmental oversight, and conflict resolution. Utilizes effective communication to foster collaboration and drive operational efficiency. Track record of implementing process improvements and enhancing team performance.

Overview

14
14
years of professional experience

Work History

Associate Support Department Supervisor

The Home Depot
04.2021 - Current
  • Supervised daily operations to ensure compliance with departmental standards and policies.
  • Trained and mentored team members on customer service best practices and operational procedures.
  • Coordinated scheduling and resource allocation to optimize team performance and coverage.
  • Led initiatives for staff development, enhancing skills and promoting career growth within the team.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated product training sessions for associates to enhance their understanding of key features and benefits for customers during sales interactions.
  • Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations.
  • Maintained high levels of associate engagement through consistent feedback, recognition, and motivation strategies.
  • Reduced employee turnover rates by implementing career development opportunities and mentorship programs within the department.
  • Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.

Head Cashier

Home Depot
11.2018 - 04.2021
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Implemented promotional campaigns at checkout, effectively increasing customer engagement and sales opportunities.
  • Maintained organized checkout area, promoting a clean and welcoming environment for customers.
  • Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills to ensure satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
  • Trained new cashiers on operational procedures and customer service best practices to improve team performance.

Adoption Case Manager

Wolverine Human Services
04.2019 - 04.2021
  • Processed and monitored adoptions for an agency contracted through the Michigan Department of Health and Human Services
  • Finalized 12 adoptions, filed 7 adoption paperwork with the court
  • Attended court hearings, completed assessments for pre-adoptive families and children, monitored my CPR/First Aid certification and training hours
  • Facilitated communication between clients, families, and multidisciplinary teams for comprehensive care.
  • Implemented best practices for case documentation, enhancing accuracy and compliance with regulatory standards.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Therapist

At Peace Guidance Services
07.2018 - 05.2019
  • Supervised by Tanya Brooks, MA, LPC
  • Provided individual and group therapy sessions to support client emotional well-being.
  • Developed personalized treatment plans tailored to client's needs and goals.
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.

Therapist

Dr. Amy J. Trabitz, L.P., & Associates, P.C.
06.2014 - 12.2018


  • Supervised by Amy J. Trabitz, Ph.D., LP
  • Implemented evidence-based therapeutic techniques to enhance client engagement and progress.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.

Therapist

Michigan Modern Psychology
11.2011 - 06.2014
  • Supervised by Manuel Manrique, Ph.D., L.P.
  • Documented patient information, treatment plans, and patient responses.
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Tracked progress according to goals for interventions.
  • Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
  • Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.
  • Conducted assessments to evaluate client mental health status and treatment effectiveness.
  • Mentored junior therapists in best practices and therapeutic modalities for improved outcomes.
  • Led workshops focused on coping strategies, stress management, and personal development skills.

Secretary

Michigan Modern Psychology
06.2011 - 11.2011
  • Answered telephones
  • Schedule appointments for Therapists and Clients
  • Assist in coordinating office usage
  • Collect payments from Clients
  • File paperwork
  • Printed office paperwork and other materials
  • Creating office memos as instructed by Director of Clinic
  • Shredded documents

Education

Masters of Clinical Psychology - Addictions Studies

University of Detroit Mercy
Detroit, MI
08.2011

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Henry Ford Community College
05.2009

Bachelors of Science - Criminal Justice and Psychology

Defiance College
Defiance, OH
12.2008

Skills

  • Relationship building
  • Training and coaching
  • Scheduling and calendar management
  • Staff development
  • Event coordination
  • Employee engagement
  • Organizational skills
  • Employee training
  • Compliance monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Interests

Genealogy

Criminal Justice and Forensic Science

Reading Books

Painting and Various Crafts

Journaling

Mental Health

Timeline

Associate Support Department Supervisor

The Home Depot
04.2021 - Current

Adoption Case Manager

Wolverine Human Services
04.2019 - 04.2021

Head Cashier

Home Depot
11.2018 - 04.2021

Therapist

At Peace Guidance Services
07.2018 - 05.2019

Therapist

Dr. Amy J. Trabitz, L.P., & Associates, P.C.
06.2014 - 12.2018

Therapist

Michigan Modern Psychology
11.2011 - 06.2014

Secretary

Michigan Modern Psychology
06.2011 - 11.2011

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Henry Ford Community College

Masters of Clinical Psychology - Addictions Studies

University of Detroit Mercy

Bachelors of Science - Criminal Justice and Psychology

Defiance College

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