Berta Campos
Manassas,VA
Summary
Detail-oriented human resources leader with distinguished skills in budgeting, scheduling and communications. Seeking opportunities to enhance abilities while contributing to company growth. Quick to support visitors and staff with diverse needs.
Overview
6
6
years of professional experience
Work History
Associate Support Department Supervisor
The Home Depot
Fairfax, VA
09.2023 - Current
- Conducted regular meetings with associates to identify areas of improvement and provide feedback on job performance.
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Facilitated orientation sessions for new hires.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Developed and maintained schedules for multiple departments and locations.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Organized and coordinated party supplies, decorations, catering, entertainment, and other services for events.
Customer Service and Deliveries Supervisor
The Home Depot
Fairfax, VA
03.2019 - 09.2023
- Directed and supervised a team of 22 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained accurate records of inventory and deliveries.
- Ensured that all deliveries were made accurately and efficiently.
- Developed innovative approaches for improving processes and services.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-2016
Skills
- Training and mentoring
- Presentation Design
- Scheduling and calendar management
- Event Coordination
- Relationship Building
- Creative and Resourceful
- Adaptability and Flexibility
- Computer Skills
- Innovative and Visionary
- Bilingual
- Administrative
- Problem Resolution
- Teamwork and Cooperation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate Support Department Supervisor
The Home Depot
09.2023 - Current
Customer Service and Deliveries Supervisor
The Home Depot
03.2019 - 09.2023
High School Diploma -
Stonewall Jackson High School
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