Leslie Towns
Dellwood,MO
Summary
Highly skilled Associate Support Department Supervisor with comprehensive experience in managing support teams. Strengths lie in fostering team collaboration, delivering high-quality customer service, and implementing effective process improvements. Noteworthy impact made through improvement of department workflow efficiency and overall customer satisfaction.
Overview
29
29
years of professional experience
Work History
Associate Support Department Supervisor
Home Depot
St Louis, Missouri
03.2020 - Current
- Provided ongoing support and supervision to a team of associates in the customer service department.
- Ensured all associates inquiries were handled promptly and accurately according to company policies and procedures.
- Responsible for generating associates schedules and for assisting with hourly performance and support the Store Manager in hourly succession planning
Assistant Bank Manager
Lindell Bank and Trust
St Louis, MO
05.1995 - 11.2020
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Verified accuracy of customer information and documents to ensure compliance with bank regulations.
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
Education
High School Diploma -
Mehlville High School
St Louis, MO06-1993
Skills
- Workflow Planning
- Presentation Design
- Payroll and budgeting
- Event Coordination
- Scheduling and calendar management
- Relationship Building
- Training and mentoring
- Employee engagement
- Strong leadership
Timeline
Associate Support Department Supervisor
Home Depot
03.2020 - Current
Assistant Bank Manager
Lindell Bank and Trust
05.1995 - 11.2020
High School Diploma -
Mehlville High School