Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxana Estrella

Nutley,United States

Summary

Department Supervisor focused on maximizing productivity and increasing customer service based on scheduling and and productivity of the store. Believes excellent customer service is essential to success in retail. Self driven to apply a strong work ethic and motivational skills to achieve store goals, as well as own goals. Promotes an atmosphere of both employee and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Associate Support Department Supervisor

Home Depot 0977
Parsippany, NJ
08.2020 - Current
  • Motivated employees through special events and incentive programs.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 150+ employees.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Developed strong working relationships with management and supervisor teams through effective scheduling and communication skills.

Customer Order Specialist

Home Depot 0977
Parsippany, NJ
08.2018 - 08.2020
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed over 50 customer calls per day.

Flooring Specialist

Home Depot 0977
Parsippany, NJ
02.2018 - 08.2018
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Assisted customers with selecting appropriate floor types and styles.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Drove team revenue totals by bringing in top sales numbers.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • As Flooring Specialist in 0977 and Pro Account Sales Associate (PASA) in 0908, led both store and district in overall sales. As PASA totaled over 1 Million dollars in sales.

Banquet Hall Waiter

Florentine Gardens
River Vale, NJ
04.2012 - 12.2016
  • Arranged linens and table settings according to seating plan and event theme.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Fostered enjoyable event atmosphere through friendly guest interactions.
  • Led team of 12 dedicated and efficient servers, through each event.

Education

High School Diploma -

Santa Catalina
Guayquil Ecuador
06.1998

Skills

  • HR Metrics
  • Inventory Accuracy
  • Store Support
  • Workflow Schedules
  • Staff Training
  • Employee Motivation
  • Operational Standards
  • Customer Relations
  • Strategic Thinker
  • Detail Oriented
  • Excellent Customer Service
  • Self-Motivated

Timeline

Associate Support Department Supervisor

Home Depot 0977
08.2020 - Current

Customer Order Specialist

Home Depot 0977
08.2018 - 08.2020

Flooring Specialist

Home Depot 0977
02.2018 - 08.2018

Banquet Hall Waiter

Florentine Gardens
04.2012 - 12.2016

High School Diploma -

Santa Catalina

Similar Profiles

CREATE PROFILE