Dynamic Associate Support Department Supervisor at The Home Depot Inc, recognized for enhancing team performance through effective training and mentoring. Proven track record in staff development and conflict management, leading to reduced turnover rates and improved operational efficiency. Skilled in scheduling and fostering strong relationships across departments to drive collaboration and success.
Hi, I’m
Stacie Hartman
Alpena,MI
Summary
Overview
18
years of professional experience
1
Certification
Work History
The Home Depot Inc
Associate Support Department Supervisor
09.2007 - Current
Job overview
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with Human Resources on recruiting efforts, contributing to a diverse workforce that met departmental needs in terms of skills and expertise.
- Coordinated product training sessions for associates to enhance their understanding of key features and benefits for customers during sales interactions.
- Oversaw daily department operations, ensuring adherence to policies, procedures, budgetary constraints, and performance goals.
- Streamlined department processes for improved efficiency and productivity through regular reviews and updates.
- Provided constructive feedback to associates regarding their performance evaluations, identifying areas for growth as well as recognizing achievements.
- Reduced employee turnover rates by implementing career development opportunities and mentorship programs within the department.
- Maintained high levels of associate engagement through consistent feedback, recognition, and motivation strategies.
- Implemented new training programs for associates, resulting in increased knowledge and skill levels.
- Contributed to company-wide process improvements by actively participating in leadership meetings and sharing insights from the Support Department''s perspective.
- Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
- Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations.
- Acted as a Subject Matter Expert for associate support issues, providing guidance and expertise to colleagues across various departments when needed.
- Improved issue resolution times by effectively prioritizing tasks and managing resources within the Support Department.
- Developed strong relationships with cross-functional teams, fostering collaboration and communication across departments.
- Conducted regular audits of department processes to ensure compliance with regulatory guidelines as well as internal policies and procedures.
Education
Baker CollegeFlint, MI
Associate of Arts from Business Administration
University Overview
Online Courses
Skills
- Relationship building
- Training and mentoring
- Training and coaching
- Scheduling and calendar management
- Staff development
- Policy enforcement
- Event coordination
- Active listening
- Team leadership
- Adaptability and flexibility
- Excellent communication
- Reliability
- Multitasking and organization
- Attention to detail
- Time management
- Problem-solving
- Senior leadership support
- Teamwork and collaboration
- Office management software
- Human resources
- Meeting planning
- Workforce management
- Document management
- Conflict management
- Staff hiring
- Staff training
- Scheduling
- Strong leadership
- Organizational skills
- Office administration
Accomplishments
Accomplishments
- Developed and instituted employee training and retention initiative which reduced personnel turnover by 2% within a year.
Certification
- Human Resource Training - 2008
Timeline
Associate Support Department Supervisor
The Home Depot Inc
09.2007 - Current
Baker College
Associate of Arts from Business Administration
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