BIANCA TERAN

Representative:

• Optimized performance metrics to boost overall efficiency.
• Elevated client happiness by addressing issues with skillful, friendly, and effective support.
• Worked effectively in team environments to make the workplace more productive.
• Communicated with repeat customers to build long-term relationships.

Supervisor:

April 2024 - Present

• Participated in ongoing training programs to enhance sales skills and product knowledge.
• Trained new team members on product knowledge, sales techniques, and best practices for achieving success in the inside sales role.
• Resolved escalated customer complaints in a timely manner while maintaining high levels of professionalism.
• Recognized customer issues and crafted solutions addressing unique needs accurately.

• Handled premium transactions each week, ensuring clients received tailored payment option recommendations.
• Guided customers through exclusive benefits of choosing moissanite offerings in-person, email or call.
• Provided the highest level of customer service.
• Established a refined catalogue framework for inventory.
• Executed safe and timely delivery of substantial monetary deposits.
• Participated in promotional activities such as trunk shows and special events.

• Multi-tasking and managing 12-15 students at a time
• Proficiently planned engaging curriculum every week
• Enthusiastically greeting parents pick up and drop off
• Spent time with parents uncovering goals for their children, then created plans on how to execute