Bianca Thomas
Benton,AR
Summary
Experienced healthcare professional with a proven track record of 3+ years in clinical and administrative roles. Proficient in patient care, medical procedures, and electronic health records. Known for prioritizing teamwork, adaptability, and delivering top-notch results. Demonstrated reliability in fast-paced settings, adept at effectively supporting medical staff and patients. Additionally, brings over 8 years of experience in customer support to the table.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Practice Associates
Benton, AR
04.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
Saline Heart Group
Benton, AR
04.2020 - 07.2021
- Take Vitals Signs
- Update Medications/Personal Info.
- Collect Blood Samples
- Place Heart Monitors
- Conduce Wellness Test( Vendy’s, Allen’s, ABI’s, Breathing test,etc…
- Check In/Discharge Patient
- Fax New Referrals
- Start IV’S
Nursing Assistant
Nursing & Rehabilitation Center at Good Shepherd
Little Rock, AR
12.2019 - 02.2020
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs
- Turn or reposition patients
- Collect information about treatment plan
- Answer patient call lights
- Clean/ Sanitize patient areas
- Change bed sheets and restock room supplies
Teacher
Full Potential Child Development Center
Little Rock, AR
02.2018 - 05.2018
- Creating activities and lesson plans that engage and educate children
- Provide diverse basic care needs, including supplying proper nutrition
- Performing cleaning duties
- Dealing with behavioral, speech, or physical issues
Patient Care Technician
Arkansas Pediatric Facility
North Little Rock, AR
10.2017 - 02.2018
- Ensure patient rooms are clean and sanitized
- Change patient bed linens and provide new bedding, blankets, and pillows
- Ensure patients are comfortable in bed; reposition/turn patient as needed
- Help patients with all grooming habits including bathing, dressing, brushing hair, etc.
- Assist patient with any daily exercises
- Transport patients via wheelchair or rolling bed
Customer Service Associate
Home Depot
Benton, AR
02.2017 - 06.2017
- Analyzing customer needs
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints/Resolve customer complaints via phone
- Assist with placement of orders, refunds, or exchanges
Sales Associate
Nike Outlet
Little Rock, AR
11.2015 - 07.2016
- Greeting customers
- Responding to questions
- Improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving set goals
Cashier
Walmart
Benton, AR
07.2013 - 11.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Keeps area clean
Education
Nursing Assistant Certification - undefined
12.2019
Associates - undefined
Pulaski Technical College
Little Rock, AR05.2019
Medical Assistant - undefined
Eastern College of Health Vocations
Little Rock, AR03.2019
High School - undefined
Benton High School
Benton, AR01.2014
Skills
- CPR/First Aid Certified
- Medical Terminology
- Anatomy and Physiology
- Instrument Sterilization
- Phlebotomy
- Vital signs
- Urinalysis
- Autoclaving
- Wrapping Instruments
- Oral/ Written Communication
- Answering phones
- Appointment scheduling
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Electronic health records
- Patient flow management
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- Basic Life Skills(BLS)
Timeline
Medical Assistant
Family Practice Associates
04.2023 - 08.2024
Medical Assistant
Saline Heart Group
04.2020 - 07.2021
Nursing Assistant
Nursing & Rehabilitation Center at Good Shepherd
12.2019 - 02.2020
Teacher
Full Potential Child Development Center
02.2018 - 05.2018
Patient Care Technician
Arkansas Pediatric Facility
10.2017 - 02.2018
Customer Service Associate
Home Depot
02.2017 - 06.2017
Sales Associate
Nike Outlet
11.2015 - 07.2016
Cashier
Walmart
07.2013 - 11.2015
Nursing Assistant Certification - undefined
Associates - undefined
Pulaski Technical College
Medical Assistant - undefined
Eastern College of Health Vocations
High School - undefined
Benton High School