Guadalupe Silva
Levelland,TX
Summary
Dedicated Medical Assistant with a proven track record of patient-focused care and efficient team collaboration, highlighted during 10 years at Cook Childrens Pediatrics. 20 years of pediatrics experience. Now have Gastroenterology and Liver Disease experience. Open to explore new perspectives in the medical field. Skilled in EMR/EHR and phlebotomy, demonstrating a compassionate approach to patient interactions. Achieved a significant improvement in patient record accuracy and care efficiency, underscoring a commitment to excellence and dependability in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Medical Assistant
Grace Clinic Gastroenterology and Liver Disease
Lubbock, TX
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Mansfield Pediatrics
Mansfield, TX
10.2022 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents
- Check in patients get their vitals
- Perform laboratory tests.
- Administer immunizations
- Phlebotomy
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant
Kidsville Pediatrics
Mansfield , TX
06.2022 - 10.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
Medical Assistant
Continuum Pediatrics
Fort Worth , Texas
09.2021 - 06.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
Medical Assistant
Cook Childrens Burleson
Burleson
08.2010 - 05.2018
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Maintained a clean, healthy and safe environment.
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
- Documents objective data and routine aspects of patient care.
- Documents objective data and routine aspects of patient care.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Provided a comforting and soothing environment.
- Administer appropriate vaccines
Medical Assistant
Cooks Children Lakeworth
Lake Worth, Texas
08.2012 - 06.2014
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Provided a comforting and soothing environment.
- Administered correct vaccines and phlebotomy
Medical Assistant
Cooks Children Burleson
225 SE John Jones Blvd- Burleson, Tx, 76028
11.2011 - 08.2012
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Scheduled clients for medical appointments.
- Maintained a clean, healthy and safe environment.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Provided a comforting and soothing environment.
- Monitored expiration of medical supplies and medications.
- Administered appropriate vaccines needed and phlebotomy.
Medical Assistant
Cook Childrens Pediatrics
Hurst, Texas
03.2010 - 11.2011
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Answered patient calls for triage and appointments
- phlebotomy and administered necessary vaccines
- Documents objective data and routine aspects of patient care.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Provided a comforting and soothing environment.
- Monitored expiration of medical supplies and medications.
Medical Assistant
Wee Tots Pediatrics
Arlington, Texas
11.2006 - 03.2010
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Changed sterile dressings.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Maintained a clean, healthy and safe environment.
- Documents objective data and routine aspects of patient care.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- administered necessary vaccines appropriate for age.
- Called patients back for triage.
plasma tech- moved up to supervisor
ZLB Plasma
Fort Worth, Texas
06.2005 - 11.2006
- Maintained accurate records of patient care, condition, progress and concerns.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Cashier/ Stock
Marshalls
Hurst, TX
05.2003 - 10.2004
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions with Number% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Educated customers on promotions to enhance sales.
- Reviewed weekly sales circulars and monitored price changes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Checked prices for customers and processed items sold by scanning barcodes.
Cashier
Walmart
Arlington , TEXAS
11.2002 - 04.2003
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed manual and machine counts of funds for transactions valued at over $Amount.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Baker
Lowes Foods
Lubbock, TX
08.1997 - 01.1999
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Set heat and humidity temperatures for proof box.
- Complied with all health and safety codes.
- Cleaned and maintained kitchen equipment and oven.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Resolved customer concerns with positive approach and constructive strategies.
- Established merchandising, sales and profit objectives.
Cashier
Lowes Foods
Lubbock, TX
01.1996 - 05.1997
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Associate of Applied Science - Medical Assistant
Everest College
Arlington, Texas2005
High School Diploma - undefined
Three Way High School
Maple, Texas1991
Skills
- CPR/First Aid certified
- Patient-focused care
- Trustworthy
- Compassionate caregiver
- Committed team player
- Simple Dressings
- EMR / EHR
- Phlebotomy
- Electronic health records
- Compassionate
- Efficient and reliable team player
- Adaptable
- Monitoring Patient Progress
- Using a centrifuge
- Prioritizing stat orders
- Laboratory maintenance
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
Hard worker
Dependable
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Fluent in languages
- Trustworthy companion
- Patient relations
- Patient management
- Inventory and supply management
- Simple dressings
- Professional bedside manner
- Medical terminology in languages
- Monitoring patient progress
- Diagnostic procedures
- Valid state driver's license
- Healthcare software proficiency
- Indirect patient care
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Medical equipment operation
- Insurance claims
- Family education
- Diagnostic testing assistance
- Lab equipment operation
- Lab equipment calibration
- Conversant in languages
- pH testing
- Specimen labeling
- Insurance authorizations
Accomplishments
I have several resources of a Professional recommendations. From Doctors to Nurse Practitioners who will validate that I am trustworthy and hardworking with compassion and professionalism
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Grace Clinic Gastroenterology and Liver Disease
09.2024 - Current
Medical Assistant
Mansfield Pediatrics
10.2022 - 08.2024
Medical Assistant
Kidsville Pediatrics
06.2022 - 10.2022
Medical Assistant
Continuum Pediatrics
09.2021 - 06.2022
Medical Assistant
Cooks Children Lakeworth
08.2012 - 06.2014
Medical Assistant
Cooks Children Burleson
11.2011 - 08.2012
Medical Assistant
Cook Childrens Burleson
08.2010 - 05.2018
Medical Assistant
Cook Childrens Pediatrics
03.2010 - 11.2011
Medical Assistant
Wee Tots Pediatrics
11.2006 - 03.2010
plasma tech- moved up to supervisor
ZLB Plasma
06.2005 - 11.2006
Cashier/ Stock
Marshalls
05.2003 - 10.2004
Cashier
Walmart
11.2002 - 04.2003
Baker
Lowes Foods
08.1997 - 01.1999
Cashier
Lowes Foods
01.1996 - 05.1997
Associate of Applied Science - Medical Assistant
Everest College
High School Diploma - undefined
Three Way High School