Bianca Toro
Hickory,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Balous Jewelers. Excelled in building customer loyalty and enhancing sales strategies, demonstrating exceptional interpersonal skills and sales expertise. Achieved significant customer satisfaction levels by leveraging problem-solving abilities and a professional demeanor. Proven track record in meeting sales goals and collaborating effectively with teams.
Overview
8
8
years of professional experience
Work History
Sales Associate
Balous Jewelers
Sanford, NC
02.2021 - 01.2024
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bilingual Customer Service Associate
Lowe's
Lexington, NC
01.2019 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Increased revenue by cross-selling and upselling products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Customer Service Cashier
Compare Foods
Lexington, NC
05.2016 - 07.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store .
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to 25 pounds at once and used forklift to move heavier loads.
Education
Associate Of Arts - Human Services
Central Carolina Community College
Sanford, NCCosmetology -
Caldwell Community College And Technical Institute
Hudson, NC08.2024
High School Diploma
Lee County High School
Sanford, NC05.2008
Skills
- Professional Demeanor
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Excellent people skills
- Listening Skills
Accomplishments
- Awarded “Employee of the Month” in 2022year.
- Brought in 14 new customers.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Balous Jewelers
02.2021 - 01.2024
Bilingual Customer Service Associate
Lowe's
01.2019 - 12.2020
Customer Service Cashier
Compare Foods
05.2016 - 07.2018
High School Diploma
Lee County High School
Associate Of Arts - Human Services
Central Carolina Community College
Cosmetology -
Caldwell Community College And Technical Institute