Edier J Gomez Alaniz
Cellars 97
Bound Brook
1
Language
23
years of professional experience
Results-driven sales professional with a strong background in hospitality and proven success in enhancing client relations and operational efficiency. Expertise in relationship building, territory development, and identifying customer needs to provide tailored solutions. Skilled in Microsoft Office and committed to improving service standards and driving profitability.
Work History
Sales Associate
3 Years 2 Months- Cultivated trusting customer relationships through personalized engagement.
- Facilitated professional dialogue to identify and address customer needs.
- Designed merchandise displays with effective signage, enhancing visibility and promoting sales.
- Educated customers on product features and usage, enhancing purchase confidence and satisfaction.
- Designed appealing merchandise displays with effective signage to boost sales and reduce overstock.
- Achieved company goals by adhering to established initiatives.
Server/Bartender, Manager
14 Years 3 Months- Collaborated with supervisory staff to design menus that met budget constraints and event objectives.
- Resolved guest and staff issues, including transportation arrangements for intoxicated patrons.
- Trained new service staff on guest protocols and company policies to maintain standards.
- Boosted company sales through wine and food education via classes and tastings.
- Increased company sales by providing wine and food education through engaging classes and tastings.
- Enhanced dining experiences by proactively anticipating and addressing guest needs.
- Coordinated kitchen staff to optimize operational efficiency and workflow.
- Consulted supervisory staff to design menus aligned with budget and event specifications.
Office Manager's Assistant
23 Years 1 Month- Monitored customer preferences to inform development of targeted sales strategies.
- Resolved customer complaints regarding sales and service promptly to enhance customer satisfaction.
- Directed staff training and performance evaluations, enhancing effectiveness of sales and service programs.
- Enhanced expertise in food and wine through training seminars and tasting events.
- Assisted in training new employees on customer service standards and operational procedures.
Service Advisor
8 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated vehicle service appointments, optimizing technician schedules for improved operational flow.
- Provided detailed product knowledge to clients, enhancing their understanding of vehicle features and services.
- Assisted in the implementation of new service protocols, driving improvements in service quality and customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Real Estate sales associate
2 Years 4 Months- Conducted market research to analyze property values and identify market trends.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Maximized customer savings by effectively negotiating buyer and seller contracts.
- Executed open house events and prepared homes for clients' arrival.
- Collaborated with mortgage lenders to assess financing options for clients.
- Advised sellers on improvements to increase home appeal in competitive marketplace.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Coordinated all transaction steps to deliver a seamless closing experience.
- Executed open house events and prepared homes for clients arrival.
- Organized open houses to showcase properties and attract potential buyers.
- Developed marketing materials to enhance property listings and promotions.
- Worked with clients to ensure understanding of and processes.
- Coordinated transaction steps, ensuring seamless closing experiences for clients.
- Followed up with prospects to collect feedback and resolve concerns.
Account Manager
1 Year 10 Months- Managed membership changes.
- Developed strategies to increase revenue from existing accounts.
- Analyzed client data and identified opportunities for growth.
- Contacting potential prospects to create new accounts.
- Making phone calls to obtain feedback on visitors experiences and, offer guest passes that eventually will become new accounts.
- Set up appointments in office with new prospect, analyze what their interests are, creating so a better rapport.
- Making phone calls to obtain feed back on visitors experiences and, offer guest passes that eventually will become new accounts.
- Solving issues regarding accounts dues increases and, educating members in regards to it.
- Set up appointments in office with new prospect, analyze what their interests are, creating a a better rapport.
- Meeting expected monthly Quota or over performing it.
- Followed company policies and maintained a strong work ethic.
- Dressed professionally and maintained a positive image.
- Developed and maintained client relationships to ensure satisfaction and retention. to ensure satisfaction and retention.
- Led marketing initiatives to effectively promote fitness programs and drive membership growth.
- Conducted market research to identify trends in fitness services and memberships.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Follow Company policies and maintain an outstanding work ethic.
- Created strategies to enhance revenue from existing accounts through targeted engagement.
- Maintained accurate records of all customer interactions in the CRM system.
- Analyzed client data and identified opportunities for growth.
Sales Rep
1 Year 2 Months- Engaged customers to identify needs and recommend tailored HP laptop components.
- Answered inquiries about memory space, processor speeds, and features to enhance customer decision-making.
- Demonstrated product features to enhance customer understanding and assist in selection.
- Recommended upgrades for existing computer components to improve overall system performance.
- Answered inquiries about memory space, processor speeds, and features effectively.
- Provided troubleshooting assistance for PC systems to resolve issues promptly.
- Maintained detailed records of customer interactions using CRM software.
- Collaborated with team members on sales strategies to boost overall performance.
Club Operations Assistant
1 Year 8 Months- Making sure the facility provides our guest with outstanding service.
- Supervise events to ensure our guests receive deliverance and proper banquet serving.
- Supervised events to ensure guests received quality service and proper banquet delivery.
- Secured facility during closing hours to ensure safety and security. and report to security when closing for the day.
- Engaged clients to identify areas for operational improvement.
- Coordinated daily operations for community programs at CPO Club Yokosuka, enhancing community engagement.
- Facilitated customer inquiries and resolved issues promptly to enhance satisfaction.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Ensured that all safety protocols were followed during day-to-day operations.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Organized and maintained records of daily transactions and other operational data.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Assisted with the development of processes and procedures related to operations management.
- Communicated with vendors to ensure timely delivery of supplies and services.
- Provided administrative support to team members and leadership staff effectively.
- Organized and filed important documents to maintain records and streamline access. important company documents, spreadsheets and reports.
- Interacting with clients to find possible weak points where improvement could be required.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Organized supply inventory and maintained accurate records of materials used.
- Developed customer service policies, procedures and standards for operational teams.
- Assisted senior staff in executing daily operations and managing customer requirements. carry out daily facility operations, set schedules and meet customer requirements.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Trained new staff members on company policies related to operations management.
- Answered work phones and directed calls to appropriate departments for efficient communication. and routed correspondence to correct parties.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Identified areas for improvement within the organization's operations process.
- Handling cash and deposit to the safe box.
- Secure facility and report to security when closing for the day.
- Identified areas for improvement in operations processes, contributing to streamlined workflows.
Education
Industrial Information and Technology Certification
Liberal Arts - Communications
High School Diploma
Skills
Sales techniques
Upselling
Customer service excellence
Customer service
Retail product knowledge
People skills
Listening skills
RECRUIT software
Responsibility
Word expertise
Excel expertise
PowerPoint expertise
Sales training techniques
Customer relationship management
Client needs assessment
Sales strategy development
Sales presentation skills
Point of sale systems
Valid driver's license
Hardware training
Hardware maintenance
Hard drive troubleshooting
Problem resolution skills
Active listening
Multi-tasking
Database knowledge
Clean driving record
Professional demeanor
Reliable and punctual
Engaging demeanor
Sales goals attainment
Professional demeanor
Sales goals attainment
References
- Ashraf Habib, Owner, Buy Rite Liquors, 732-259-1812, ash.habib1134@gmail.com
- Mariam Hamid, Director of Recruiting, Professional Economic Growth Group, 732-966-0964, mhamid@htk.com
- Elvis Daniels, Sales Manager of Life time fitness, Berkeley Heights, 201-398-5983, EDaniele@lt.life
Skills Proficiencies
- Strong interpersonal skills.
- Self-starter and highly responsible.
- Trained in sales techniques.
- Proficient in liquor, wine and food service.
- Proficient in computer/typing skills.
- Knowledgeable, experienced, and trained to utilize database programs, such as RECTRAC, to track the movement and procurement of assets within the facility.
- Proficient with Microsoft Office to include Word, Excel, and Power Point.
- Possess training and experience with the technical aspects and maintenance skills of computer hardware such as troubleshooting hard-drives and cables.
- Currently attending CompTIA, A+ and Security+ training for certification purposes; in addition, completed a Network Administration training.
- Experienced in breaking down and configuring computer workstations with office peripherals.
- Background check completed for Secret Clearance purposes (Granted Clearance).
- Clean driving record.
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Ray Catena Mercedes Benz
11.2025 - 07.2026Read More
Sales Associate
Turpin Realtors
06.2023 - CurrentRead More
Real Estate sales associate
Weichert Realtors
02.2021 - 06.2023Read More
Account Manager
Life Time Fitness
01.2019 - 11.2020Read More
Sales Rep
Hewlett-Packard
01.2017 - 03.2018Read More
Club Operations Assistant
CPO Club Yokosuka, Japan MWR
07.2016 - 03.2018Read More
Server/Bartender, Manager
Char Steakhouse
05.2012 - CurrentRead More
Office Manager's Assistant
Cellars 97
07.2003 - CurrentRead More
Colegio Tecnico
High School Diploma
Read More
Raritan Community College
Liberal Arts from Communications
Read More
Central Texas College
Industrial Information and Technology Certification
Read More