Bianca Torres
San Antonio,TX
Summary
- Proactive and caring worker with 3 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
- Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Daycare Teacher
Life Church Learning Center
San Antonio, TX
09.2022 - Current
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Packager
Amazon
San Antonio, TX
12.2021 - 09.2022
- Sorted and stacked finished items.
- Loaded items onto conveyor belts and pallets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reviewed orders by inspecting labeling, packaging, and contents.
Appointment Scheduler
Nerd Power
San Antonio, TX
11.2021 - 12.2021
- Implemented upselling techniques to increase revenue and move product.
- Answered phone calls and answered questions from potential customers.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Cashier
Bill Miller BBQ
San Antonio, TX
01.2020 - 11.2021
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Stevens High School
San Antonio, TX06.2020
Skills
- Problem Resolution
- Quality Assurance
- Multitasking Abilities
- Verbal Communication
- Time Management Skills
- Patient Scheduling
- Strong Work Ethic
- Excellent Customer Service
- Teamwork and Collaboration
- Listening Skills
- Fast Learner
Timeline
Daycare Teacher
Life Church Learning Center
09.2022 - Current
Packager
Amazon
12.2021 - 09.2022
Appointment Scheduler
Nerd Power
11.2021 - 12.2021
Cashier
Bill Miller BBQ
01.2020 - 11.2021
High School Diploma -
Stevens High School