Daniela Serrano
Longmont,CO
Summary
Highly disciplined and reliable with experience managing security operations and enforcing regulations in different situations. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to a safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
6
6
years of professional experience
Work History
Daycare Teacher
Susan's daycare
Estes Park, CO
08.2023 - Current
- Administered first aid and medication in accordance with health and safety regulations.
- Developed and enforced positive strategies to encourage good behavior.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Ensured safety of all children by monitoring playground equipment use.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Supervised children during meal times, playtime, and other activities.
Gym Receptionist
At Home Fitness
Estes Park, CO
07.2022 - 08.2023
- Encouraged member engagement by informing them about ongoing promotions and gym challenges.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Coordinated company events with venues and advised staff of pertinent details.
- Created daily reports for management summarizing patron attendance and revenue.
- Developed relationships with regular customers through friendly conversation and personalized service.
Vetrinary Receptionest
Animal Hospital
Estes Park, CO
01.2019 - 07.2022
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Verified visitors' identification cards before allowing access to the building.
- Transcribed tapes and notes from meetings into prescribed formats.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
Estes Park High School
Estes Park, CO05-2018
Some College (No Degree) - Criminal Justice
Community Collage of Denver
Denver, COSkills
- Incident prevention
- Excellent problem solver
- Security procedures
- Safety
- Effective communication skills
- Surveillance
- Ethical standards of conduct
- Crisis management
- Verbal communication
- Supervision and leadership
- Friendly, positive attitude
- Problem resolution
- Multitasking Abilities
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Daycare Teacher
Susan's daycare
08.2023 - Current
Gym Receptionist
At Home Fitness
07.2022 - 08.2023
Vetrinary Receptionest
Animal Hospital
01.2019 - 07.2022
High School Diploma -
Estes Park High School
Some College (No Degree) - Criminal Justice
Community Collage of Denver
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