Summary
Overview
Work History
Education
Skills
Languages
Contact
Certification
Timeline
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Bianca Tovar

Santa Ana,CA

Summary

Proven Retail Sales Manager at Carters Oshkosh, adept in customer service and management, significantly enhanced sales through strategic visual merchandising. Excelled in critical thinking and active listening, leading to a marked improvement in customer satisfaction. Skilled in nurturing team potential and resolving complaints efficiently, ensuring a loyal customer base and a positive shopping environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

Carters Oshkosh
01.2023 - 09.2024
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Certified Phlebotomist

Phlebotomy USA
09.2024 - 11.2024
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Improved patient comfort by employing efficient and gentle phlebotomy techniques.

In-Home Child Caregiver

Family Members
05.2023 - 08.2024
  • Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
  • Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
  • Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
  • Provided transportation to school events, extracurricular activities, and appointments while ensuring timely arrivals.

Library Student Aide

Segerstrom High School
08.2022 - 05.2023
  • Conducted research assistance for students, helping them navigate databases and online resources effectively.
  • Supported special events such as author visits, book fairs, and workshops by preparing materials, setting up spaces, and assisting with event coordination.
  • Enhanced library organization by categorizing and shelving books according to the Dewey Decimal System.
  • Organized returned books and materials and assisted with shelving.
  • Checked out and checked in items using library computer system.
  • Collaborated with fellow aides to maintain a clean, organized, and welcoming library space for all users.

Education

High School Diploma -

Orange Coast College
05.2023

Skills

  • Customer Service
  • Management
  • Critical Thinking
  • Customer Relations
  • Active Listening
  • Customer satisfaction measurement

Languages

Spanish
Native or Bilingual

Contact

Santa Ana, CA 92704

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).

Timeline

Certified Phlebotomist

Phlebotomy USA
09.2024 - 11.2024

In-Home Child Caregiver

Family Members
05.2023 - 08.2024

Retail Sales Manager

Carters Oshkosh
01.2023 - 09.2024

Library Student Aide

Segerstrom High School
08.2022 - 05.2023

High School Diploma -

Orange Coast College

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Bianca Tovar