Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Tyson

Baton Rouge,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in energy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Member Service Representative

DEMCO
08.2016 - Current
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Head Teller

Red River Bank
03.2011 - 08.2016
  • Identified potential needs through observation, questioning, and listening.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted with training of new tellers on policies and procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Counted, verified and handled bank deposits and armored car transactions.

Office File Clerk

Rabel Family Dentistry
08.2010 - 03.2011
  • Maintained physical and computer-based filing systems.
  • Prepared new files, resulting in faster retrievals.
  • Examined, categorized, and sorted incoming documents.
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Sales Associate

Babies R Us
09.2008 - 07.2009
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

No Degree - Accounting

Southeastern Louisiana University
Hammond, LA
05.2027

High School Diploma -

Scotlandville Magnet High School
Baton Rouge, LA
05.2007

Skills

  • Issue Resolution
  • Service Upselling
  • Product Sales
  • Service Recommendations
  • Customer Support

Timeline

Member Service Representative

DEMCO
08.2016 - Current

Head Teller

Red River Bank
03.2011 - 08.2016

Office File Clerk

Rabel Family Dentistry
08.2010 - 03.2011

Sales Associate

Babies R Us
09.2008 - 07.2009

No Degree - Accounting

Southeastern Louisiana University

High School Diploma -

Scotlandville Magnet High School

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Bianca Tyson