Bianca Vazquez
Orlando,FL
Summary
Dedicated and versatile hospitality professional with 10 years of experience in the service industry, excelling at both fine dining establishments and high-volume restaurants. Proven track record as a Lead Server, Trainer, Banquet Server, and Bartender, with expertise in delivering exceptional guest experiences. Adept at training and mentoring new staff, ensuring operational excellence, and contributing to successful restaurant openings.
Overview
4
4
years of professional experience
Work History
Lead Server Trainer
Sugar Factory American Brasserie
05.2021 - 03.2025
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Bartender
Omni Resort Amelia Island
04.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to successful events by setting up mobile bars with glassware, liquor, and other necessary supplies in various locations according to event specifications.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Demonstrated adaptability by quickly learning new drink recipes and menu offerings upon request from customers or supervisors.
Server / Bartender
Agave Azul Mexican Cuisine
09.2020 - 08.2021
- Provided excellent service while quickly adapting to evolving guidelines and operational changes during the post-quarantine reopening phase.
- Managed increased workloads due to staffing shortages, balancing dine-in service, take out orders, and safety protocols.
- Maintained rigorous sanitation standards and enforced social distancing measures to promote a safe environment for guest and staff.
- Kept clear and empathetic communication with customers regarding safety measures, wait times, and policy changes.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Massage Therapy
Florida College of Natural Health
Maitland, FL08-2018
High School Diploma -
South Lake High School
Groveland, FL06-2012
Skills
- Proficient at multitasking
- Exceptional leadership
- Teamwork and collaboration
- New employee mentoring
- Attention to detail
- Hospitality service expertise
Timeline
Bartender
Omni Resort Amelia Island
04.2024 - 01.2025
Lead Server Trainer
Sugar Factory American Brasserie
05.2021 - 03.2025
Server / Bartender
Agave Azul Mexican Cuisine
09.2020 - 08.2021
Massage Therapy
Florida College of Natural Health
High School Diploma -
South Lake High School
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