Jlen Thomas
Dallas,TX
Summary
I am an entry-intermediate level data analyst with 8 years of experience in the hospitality industry. My greatest strengths lie in my adeptness at strategizing and thriving in ever-changing work environments. I possess a talent for mastering programming languages. My passion lies in engaging in red and blue team activities, mastering various security control frameworks, and fiercely advocating for the protection of client information, all while relishing the diverse challenges present in the workplace.
Overview
3
3
years of professional experience
Work History
Lead Server Trainer
Neighborhood Services Oaklawn
05.2023 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized effective communication techniques to support server learning and comprehension.
Lead Server Trainer
Haywire Uptown Dallas
03.2022 - 04.2023
- Stayed updated with the best industry practices and trends with event management and incorporated them into onboarding while maintaining training records and documentation to track progress and stay in compliance with training requirements.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Consulted with customers to determine objectives and requirements for events.
Bar Trainer /Group Leader
XOXO Dining Room / Mr. X Cocktail Lounge
08.2021 - 02.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Responsible for seasonal cocktail changes along with menu modifications due to the seasonal influx of guests and trends to keep cocktails and mocktails interesting.
- Responsible for team remaining in compliance with TABC.
Education
Bachelor of Science - Microbiology
Texas State University
San Marcos, TXAssociate of Science - Health Administration
Collin County Community College District
Plano, TXCybersecurity And Information Assurance - Cybersecurity
Western Governors University
Salt Lake City, UT07.2026
Skills
- Team motivation
- Time Management
- Proficient in learning Programming languages including Linux, SQL, and Python
- Familiar with information about Security Frameworks, SIEM Tools, and Packsniffers
- Solution Oriented
- Adaptability
Timeline
Lead Server Trainer
Neighborhood Services Oaklawn
05.2023 - Current
Lead Server Trainer
Haywire Uptown Dallas
03.2022 - 04.2023
Bar Trainer /Group Leader
XOXO Dining Room / Mr. X Cocktail Lounge
08.2021 - 02.2022
Bachelor of Science - Microbiology
Texas State University
Associate of Science - Health Administration
Collin County Community College District
Cybersecurity And Information Assurance - Cybersecurity
Western Governors University