Bianca Vera Belmar
San Diego,CA
Summary
Professional with experience in casual dining environments, adept at managing guest interactions and ensuring a smooth dining experience. Responsibilities included greeting and seating guests, taking food orders, and coordinating with kitchen staff to deliver timely service. Demonstrated ability to maintain cleanliness and organization in the front of house, while effectively handling cash and card transactions. Proven skills in upselling menu items and providing detailed explanations of offerings to enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician (BHT)
Radar Recovery
San Diego, USA
- Current
- Responsible for supervising patients, activities, intake/discharge paperwork, transportation of clients, maintaining facility structure, redirecting, and addressing maladaptive behaviors while reinforcing facility rules and regulations.
- Responsible for providing a safe and supportive environment for patients in early recovery.
Case II Manager
Telecare Corporation
San Diego, USA
03.2024 - 07.2024
- Case Manager for outreach for the CARE court ACT program.
- Engages and outreaches potential members to join the ACT program which is a community-based program.
- CARE court ACT( Assertive Community Treatment) - Community, Assistance, Recovery and Empowerment.
- It is a person-centered approach program that addresses the needs of individuals with severe mental illness and connects them to resources like housing, food, water, doctor's appointments and becoming independent/ advocating for themselves.
Sales Associate
Honey Birdette
San Diego, USA
01.2024 - 04.2024
- Build rapport with clients, outreach to potential regular clients and engage them with new collection.
- Attentiveness and creating an experience in the fitting room and always bring professional and upbeat.
- Cashier duties; money deposit, counting register/ opening and closing the register.
Support Associate
Tory Burch
Cabazon, USA
09.2023 - 12.2023
- Cashier, handles cash and other forms of payment.
- Experience with BOH( Back of House) opening shipment, processing shipment, running handbags and shoes.
Hostess
FirstService Residential - California, Sun Lakes Country Club
Banning, USA
06.2023 - 10.2023
- Receptional duties of answering phone calls, booking/handling reservations/ taking food orders and greeting/sitting guests.
- Handles card payments.
Hostess
IHOP
Banning, USA
07.2021 - 07.2022
- Receptional duties of answering phone calls/ managing wait list and taking food orders.
- Other duties include; greeting/sitting guests and helping keep the flow of the restaurant.
- Handles cash and card payments.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders to tables in a timely manner according to company standards.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Took initiative to help others whenever necessary.
- Greeted customers and answered questions about menu items.
- Maintained cleanliness of restaurant dining area throughout shift.
- Wiped down and cleaned chairs, booths, and highchairs.
Hostess
Applebee's
Beaumont, USA
09.2020 - 07.2021
- Greet, coordinate, seat guests.
- Clear tables and clean tables.
- Run drinks and food.
- Clean bathrooms, stock front of house, make sure front of house is clean, wash silverware and roll silverware.
Education
Bachelor of Arts - Psychology
Arizona State University
OnlineHigh school diploma -
Banning High School
Banning, CA05.2019
Associate in Arts (AA) - Social Sciences
Crafton Hills College
Yucaipa, CA05.2021
Associate in Arts (AA) - Psychology
Crafton Hills College
Yucaipa, CA05.2021
Bachelor's degree - General Psychology
Cal State San Bernardino
San Bernardino, CA05-2023
Skills
- Casual dining experience
- Excellent communication skills
- Restaurant experience
- Calm under pressure
- Team oriented
- Upselling and cross selling
- Cash-handling procedures
- POS system
- Fluent bilingual communication
Certification
- First Aid/CPR/AED
- Responsible Beverage Training(RBS)
- State Food Handlers Card
- Crisis Prevention Intervention Card(CPI)
Languages
- Fluent in Spanish and English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case II Manager
Telecare Corporation
03.2024 - 07.2024
Sales Associate
Honey Birdette
01.2024 - 04.2024
Support Associate
Tory Burch
09.2023 - 12.2023
Hostess
FirstService Residential - California, Sun Lakes Country Club
06.2023 - 10.2023
Hostess
IHOP
07.2021 - 07.2022
Hostess
Applebee's
09.2020 - 07.2021
Behavioral Health Technician (BHT)
Radar Recovery
- Current
Bachelor of Arts - Psychology
Arizona State University
High school diploma -
Banning High School
Associate in Arts (AA) - Social Sciences
Crafton Hills College
Associate in Arts (AA) - Psychology
Crafton Hills College
Bachelor's degree - General Psychology
Cal State San Bernardino