Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bianca Villasenor

Phoenix,AZ

Summary

Dynamic and compassionate professional with extensive experience at Southwest Key Program, excelling in youth engagement and event coordination. Proven skills in customer service and adaptability, with a strong attention to detail and proficiency in Microsoft Office. Committed to fostering positive relationships and creating enriching experiences for youth.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Nail Technician

Own Business
Sinaloa, México

•Customer service

•Handling of chemicals and machines

•Learning new techniques

Recreation Coordinator

Southwest Key Program
Phoenix, AZ
07.2022 - Current

• Establishing and enforcing rules of behavior for students during clubs/Leisure time

• Plan, search, and send outing locations for approvals to make outings possible

• Partner with other casas to host activities or events

• Plan upcoming events

• Fill and submit purchase request

• Update outing approval list daily

• Create Calendars/Make bulletin boards

• Design Flyers, Calendars, and send shoutouts every week.

• Organize Clubs/Leisure time activities

• Preparing games, units and projects to complete leisure time

• Establishing and communicating clear objectives for crafts, units and projects

• Adapting teaching methods and materials to meet the interests and learning styles of students

• Encouraging students to explore learning opportunities and participate in clubs/leisure time activities

• Creating, boards around the facility to show off the children's creations

• Working with students one-on-one when they need extra help or attention

• Maintaining positive relationships with children, coworkers, shift leaders, and supervisors

• Use of programs like Canva, Slidego, word, excel, PowerPoint

Youth Care Worker/Recreation Coordinator

Southwest Key Program
Phoenix, AZ
07.2022 - Current

• Active listening skills and the ability to solve problems as they occur

• CPR skills and a good understanding of health and safety standards

• Compassion and patience with the youth

• Communication skills

• Support young people and act with integrity during stressful times

• Attend to the client's needs

• Conduct intake services to include but not limited to: completing necessary paperwork, providing youthwith an overview of the program services and for initial placements of youth in to the shelter.

• Provided basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing,hygiene products, shower and bedroom assignment).

• Provided Direct Care Services to youth to ensure that ratios and appropriate supervision levels arecontinuously met as per state and federal requirements.

• Developed positive rapport with youth while serving as a role model to create a safe and caringenvironment.

• Ensured all forms and clients' services are properly completed in SWK’s web-based program (ETO) toensure compliance with state and federal requirements.

• Assisted with the planning and coordination of special educational events (to include but not limitedto: spelling bee, science fair), acculturation activities (Cesar Chavez Day, Thanksgiving, Chinese New Year, Holi-Festival of Colors, 16th of September), educational (to include but not limited to: visits to museums) and recreational outings (to include but not limited to: movies, park, amusement parks), assist in the coordination of student council activities and other meaningful experiences for SWK youth which promotes volunteerism and learning.

• Provided vocational courses and curriculum in a subject area approved by the program director ordesignees that introduces youth to career choices.

• Assisted with the coordination of Physical Education instruction and other large muscle activities incoordination with the Program Director or designee as required by state and federal requirements.

• Assisted in the evacuation of youth as needed due to inclement weather conditions, natural disasters,or other unforeseen occurrences.

• Observed, report and documented identified behavior patterns and required information that meritdocumentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs.

• Other duties as assigned.

Warehouse Worker

Sealco
Phoenix, AZ
04.2020 - 07.2021

Machine operations

• Heavy equipment handling

• Perform repetitive tasks with accuracy

• Attention to detail in a quick and timely manner

Personal Babysitter

Private Care
Phoenix, AZ
11.2019 - 03.2020

• Offering companionship to patient

• Managing medication

• Showering/help with hygiene

• Preparing meals when needed

• Providing dressing assistance

• Encouraging socialization and participation in community activities

• Maintaining a safe and comfortable home environment

Education

Bachelor Of Education -

ENEES
Sinaloa, México
2018

High School Diploma -

Centro De Estudios De Bachillerato
Sinaloa, Mexico
2014

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Communication skills
  • Data entry
  • Team work
  • Adaptability
  • Work ethic
  • Microsoft Excel
  • Attention to detail
  • Microsoft Office
  • Canva
  • Customer service
  • Spanish
  • English
  • Warehouse experience
  • Materials handling
  • Zoom classes
  • Host events
  • Leadership skills

Certification

Driver's License

CPR Certification

First Aid Certification

Food card handler

Mental health certification

ALICE

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Recreation Coordinator

Southwest Key Program
07.2022 - Current

Youth Care Worker/Recreation Coordinator

Southwest Key Program
07.2022 - Current

Warehouse Worker

Sealco
04.2020 - 07.2021

Personal Babysitter

Private Care
11.2019 - 03.2020

Nail Technician

Own Business

Bachelor Of Education -

ENEES

High School Diploma -

Centro De Estudios De Bachillerato
Bianca Villasenor