BIANCA WALSON
Baltimore,MD
Summary
Dependable and empathetic customer service professional with remote support experience, call center knowledge, and strong communication skills. Skilled in handling high-volume calls, resolving customer issues, and documenting interactions accurately. Committed to providing exceptional service during overnight shifts in a remote setting.
Overview
7
7
years of professional experience
Work History
Customer Experience Navigator
Medquest
09.2025 - Current
- Assisted in coordinating patient navigation processes, ensuring timely access to medical services.
- Developed effective communication strategies to enhance patient understanding of treatment options.
- Collaborated with healthcare teams to facilitate smooth transitions between care settings.
- Supported data collection and analysis to improve navigation workflows and patient satisfaction.
- Scheduled Radiology appointments for patients.
Sales Support Representative (Seasonal)
eHealth
10.2024 - 02.2025
- - Managed high-volume inbound/outbound calls assisting customers with health insurance needs.
- - Verified customer information and coordinated follow-ups with licensed agents.
- - Provided post-sale support and logged interactions using CRM tools.
Customer Service Associate
Hardee's
12.2019 - 02.2020
- - Resolved customer concerns and maintained a friendly, professional environment.
- - Handled transactions and ensured satisfaction during high-traffic shifts.
Cashier
Food Lion
04.2019 - 10.2019
- - Processed payments efficiently and responded to customer questions and product inquiries.
Education
High School Diploma -
Annapolis Senior High School
Annapolis, MDB.S. - Healthcare Administration
DeVry University
06.2026
Associate of Science - Medical Billing And Office Specialist
Ultimate Medical Academy
Clearwater, FL04-2023
Associate of Science - Medical Billing And Coding
DeVry University
Naperville, IL05-2024
Skills
- - Remote Customer Support
- - Call Center Operations
- - Overnight Shift Reliability
- - CRM & Data Entry
- - Conflict Resolution
- - HIPAA-Aware Communication
- - Microsoft Office Suite
- - Inbound/Outbound Call Handling
Timeline
Customer Experience Navigator
Medquest
09.2025 - Current
Sales Support Representative (Seasonal)
eHealth
10.2024 - 02.2025
Customer Service Associate
Hardee's
12.2019 - 02.2020
Cashier
Food Lion
04.2019 - 10.2019
B.S. - Healthcare Administration
DeVry University
High School Diploma -
Annapolis Senior High School
Associate of Science - Medical Billing And Office Specialist
Ultimate Medical Academy
Associate of Science - Medical Billing And Coding
DeVry University