Janet Nichelini
Napa,CA
Summary
Results-driven customer service professional with 14+ years of experience delivering high-quality remote and in-person support to B2C clients. Adept at resolving complex customer issues, managing 30–50 daily interactions, and maintaining accurate records in CRM systems. Seeking a remote customer service role offering $27/hr with opportunities for growth and leveraging strong problem-solving skills.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Jean Claude Boisset Wines
05.2011 - 01.2026
- - Provided professional phone and email support to 30–50 customers daily, B2C clients.
- - Processed orders, managed billing, resolved refunds, and handled shipping issues efficiently.
- - Maintained accurate records in CRM systems, ensuring account updates and data integrity.
- - Resolved escalations and complex customer issues with a focus on satisfaction and retention.
- - Assisted in training new hires and supported team collaboration in a remote-friendly environment.
- - Recognized for reliability, problem-solving, and long-term commitment.
Education
Bachelor’s Degree - Business Administration
University of Phoenix
Skills
- - Remote Customer Support
- - Inbound & Outbound Phone Support
- - Email & Chat Support
- - Order Processing & Account Management
- - Billing, Refunds & Escalation Resolution
- - CRM Systems & Data Entry
- - Microsoft Word & Excel
- - Conflict Resolution & Problem-Solving
- - Time Management & Multitasking
- - B2C Customer Relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Professional telephone demeanor
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Appointment scheduling
- Prioritization
- Order fulfillment
- Sales expertise
- Service upselling
- CRM software
Timeline
Customer Service Representative
Jean Claude Boisset Wines
05.2011 - 01.2026
Bachelor’s Degree - Business Administration
University of Phoenix