Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Washington

Jersey City,Nj

Summary

Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience. Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service. Personable hospitality professional versed in handling check-ins and check-outs, addressing customer inquiries, and resolving issues. Proven ability to build relationships with guests and ensure satisfaction. Strong knowledge of hotel policies and procedures, as well as experience with computerized reservation systems. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Hilton hotel
Secaucus, New Jersey
03.2022 - 01.2024
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
  • Handled cash, credit and debit card transactions accurately
  • Greeted customers upon arrival and provided assistance with check-in
  • Interacted kindly with guests, offering assistance and support
  • Resolved guest issues with creative solutions, escalating major concerns to management
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
  • Used computer and database systems to verify information, process purchases and make notes
  • Performed various administrative duties such as filing documents, updating databases

Housekeeper

Acclaim Rehabilitation and Care Center
Jersey City, NJ
02.2022 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Customer Service Representative

Sears
Jersey City, Nj
03.2020 - 02.2023
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Assisted with training and mentoring new team members
  • Processed orders, returns, and exchanges in an accurate and efficient manner

Call Center Representative

New Jersey transit
Newark, New Jersey
05.2017 - 08.2021
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
  • Met performance goals and call center metrics in fast-paced performance setting
  • Built trust with customers through personalized conversations
  • Utilized effective communication skills to provide customers with solutions to their inquiries
  • Used database system to record notes and call information
  • Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
  • Followed established procedures during calls with customers

Education

High School Diploma - undefined

Synder high school
Jersey City, Nj
06.2010

Skills

  • Transportation information
  • Guest Relations
  • Automated telephone systems
  • Information Protection
  • Room assignments
  • Report Generation
  • Credit and cash payments
  • Front Office Support
  • Safety and security procedures
  • Registration processing
  • Guest Services
  • Conflict and issue documentation
  • Training and mentoring
  • Reservations
  • Guest accommodations
  • Sales expertise
  • Front Desk Management

Timeline

Front Desk Agent

Hilton hotel
03.2022 - 01.2024

Housekeeper

Acclaim Rehabilitation and Care Center
02.2022 - 12.2023

Customer Service Representative

Sears
03.2020 - 02.2023

Call Center Representative

New Jersey transit
05.2017 - 08.2021

High School Diploma - undefined

Synder high school