Bianca Wilkins
Washington
Summary
Motivated Administrative Professional seeking a position in a challenging environment. I have Over 8 years of experience successfully Providing Administrative and Secretarial Support . Proficient in a range of computer applications , well developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Document Analyst
U.S. Department of State
Arlington
06.2022 - Current
- Monitor and process requests and provide timely delivery of digital files to client stakeholders.
- Fill requests for digital file submission, perform OCR functions, and ensure that digital files are password protected.
- Perform checks on the scan quality and OCR quality of processed documents and prevents classified spillages by reporting appropriately.
- Perform the preparation and scanning of active security documentation.
- Perform data entry to document management systems and other tracking tools.
- Track and report daily production metrics.
- Assign relevant metadata based on document content.
- Participate in team meetings, process planning sessions, security reviews, briefings, and training as required.
- Manage and safeguard classified information in accordance with government security regulations.
Office Management Specialist
U.S. Department of State
Washington
02.2022 - 06.2022
- Monitored incoming and outgoing Red Border, Congressional and general correspondence for clearance using OCS' Executive Tasking Site (ETS).
- Proofread and reviewed for completeness (including ensuring proper formatting and clearances) all outgoing S/S, White House, Congressional and other routine correspondence emanating from within the office requiring the signature or clearance of their immediate Government manager.
- Read and distributed all incoming correspondence to appropriate action officers, ensuring timely routing and handling of materials for their immediate Government manager.
- Reviewed all outgoing papers to be signed or cleared by their immediate Government manager for proper format, accuracy, neatness, TAGS, priority designation and clearances, returning to originator those not in conformance with policy and procedures.
- Generated and prepared reports.
- Served as time and attendance coordinator for their immediate Government manager and staff.
- Coordinated domestic and international travel arrangements for their immediate Government manager and office staff, including preparation of travel vouchers, country clearances, hotel reservations, and acquisition of tickets, passports, visas, and itineraries.
- Established and maintained files ensuring that material needed are readily retrievable.
- Located and assembled background information for use in replying to correspondence, for use at meetings, briefings etc.
- Updated and maintained public information and made information readily available to the public.
- Liaised with officers and web-based resources to provide and maintain updated information for the public.
- Coordinated arrangements for meetings and conferences.
- Received all telephone calls and visitors for their immediate sections as required.
- Determined nature of calls and made proper referral to the action office, if such is indicated as a means of expediting information desired.
- Performed general office support duties, to include maintaining office supplies, printing, faxing and copying materials.
- Applied sensitivity and discretion in calls from Members of Congress, the media, or the general public who manifest special concerns.
- Maintained immediate Government manager's calendar, handling requests for meetings and appointments by arranging, rescheduling or referring them to other staff officers as necessary; advised supervisor of commitments and reminded him/her of matters to be considered at meetings providing background data.
- Served as liaison between the Government manager and staff members, keeping them informed of commitments and changes in office procedures and requirements.
- Escorted visitors to appropriate office locations.
- Maintained time sheets and accurately input time and attendance data into the computer.
- Logged in Federal Pay Time & Attendance using Tatel Pay System (Types of pay include sick leave, overtime, etc.)
Security ESCORT
Department of Justice Criminal Division (QED Enterprises)
Washington
12.2019 - 02.2022
- Controlled access for employees and visitors.
- Protected and enforced laws on DOJ Property.
- Conducted security checks over specific areas.
SECURITY OFFICER
ALLIED UNIVERSAL (Lockheed Martin)
Bethesda
02.2018 - 12.2019
- Escorted and verified identification for executive employees, guests, and contractors to enhance security measures.
- Input employees, contractors and visitors in the command program using Visit LM platform to ensure all are checked in and have designated badges and escorts.
- Patrolled campus grounds routinely to identify and mitigate potential hazardous threats.
SECURITY OFFICER
ADMIRAL SECURITY SERVICES
Washington
07.2017 - 02.2018
- Logged daily visitor activity and documented property damages, equipment malfunctions, and unusual occurrences to inform operational improvements.
- Executed site-specific security protocols and followed company regulations at all times.
- Executed security protocols specific to site requirements and ensured compliance with company regulations.
- Monitored CCTV's.
- Monitored CCTVs.
FRONT DESK AGENT
HAMILTON CROWNE PLAZA
Washington
09.2015 - 08.2017
- Processed guest arrivals and departures, efficiently handling payments and transactions to ensure seamless check-in and check-out.
- Performed clerical duties including sorting mail, filing, and restocking front desk supplies to maintain organized and efficient front desk operations.
- Answered phone calls, responded to inquiries pertaining to hotel services, guest registration, travel directions and provided recommendations regarding shopping, dining and entertainment.
Medical Secretary
Prince George's Hospital Center
Maryland City
09.2012 - 09.2015
- Verified Demographics and Authorizations.
- Collected Payments and Updated Accounts.
- Provided Administrative Support to the Office and staff.
- Conducted Data Entry filing, and other Clerical Tasks.
- Handled Patient Referrals
- Scheduled Patient Appointments and Procedures.
Administrative Assistant
WorldStrides
Charlottesville
01.2010 - 09.2012
- Supported administrative management by maintaining directories, coordinating logistics, and managing equipment and storage.
- Organized and filed important documents in an efficient manner.
- Persistent use of Microsoft word and PowerPoint.
- Managed inventory of assets and supplies.
- Coordinated scheduling for meetings, interviews, and events to enhance organizational efficiency.
- Provided comprehensive office support to ensure smooth daily operations.
- Assisted in various daily operations.
- Filed paperwork.
- Managed incoming phone calls, directing inquiries to appropriate personnel.
Patient Scheduling Representative
Inova Medical Group
Falls Church
09.2008 - 01.2010
- Handled high volume calls and managed patient flow to ensure timely service.
- Scheduled General Appointments.
- Checked in and out patients at front desk, ensuring accurate records.
- Answered Patient Inquires.
- Updated Patient Demographics and Entered Information into EMR System.
- Verified Insurances and Collected Payments.
- Handled Referrals and Obtained Authorizations.
- Answered Patient inquiries.
File Clerk/Receptionist
Washington Hospital Center
Washington
06.2006 - 09.2008
- Distributed medical charts to hospital departments, ensuring timely access to patient information
- Filed patient medical records and information, maintaining organized and up-to-date documentation
- Performed clerical duties including answering phones, responding to emails, and processing patient admissions and discharges, facilitating smooth operations
Education
Some College - Criminal Justice
Shaw University
Raleigh, NCHigh School - Diploma
Booker T. Washington Pcs
Washington, DCSkills
- Medical Records
- DoD Experience
- Administrative Experience
- Clerical Experience
- Microsoft Excel
- SharePoint
- Adobe Acrobat
- Time & attendance systems
- Management
- Organizational Skills
- CUSTOMER SERVICE
- Reception
- Microsoft Word
- Excel
- SharePoint
Certification
- Active Secret Clearance, 08/18, Present
- Security Guard Certification
- CPR & First Aid
- Class D Security License
- PIV Card, 12/19, 12/24
Additional Information
5+ years of extensive experience in customer service, Proficient with cash handling, In depth knowledge of building exceptional customer experiences through engagement, attitude and service, Exemplary verbal and written communication skills, Reliable, 45WPM typist, Secret Clearance
Timeline
Document Analyst
U.S. Department of State
06.2022 - Current
Office Management Specialist
U.S. Department of State
02.2022 - 06.2022
Security ESCORT
Department of Justice Criminal Division (QED Enterprises)
12.2019 - 02.2022
SECURITY OFFICER
ALLIED UNIVERSAL (Lockheed Martin)
02.2018 - 12.2019
SECURITY OFFICER
ADMIRAL SECURITY SERVICES
07.2017 - 02.2018
FRONT DESK AGENT
HAMILTON CROWNE PLAZA
09.2015 - 08.2017
Medical Secretary
Prince George's Hospital Center
09.2012 - 09.2015
Administrative Assistant
WorldStrides
01.2010 - 09.2012
Patient Scheduling Representative
Inova Medical Group
09.2008 - 01.2010
File Clerk/Receptionist
Washington Hospital Center
06.2006 - 09.2008
Some College - Criminal Justice
Shaw University
High School - Diploma
Booker T. Washington Pcs