Bianca Wright
Cleaner
Tomball,TX
Summary
Dynamic customer service professional with extensive experience at Access2care, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I consistently improved resolution times and effectively managed high-stress situations, ensuring positive outcomes for both clients and the company. Proven ability to handle escalated calls with professionalism.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
MTM
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cleaner
Metzler Elementary
08.2017 - 10.2024
- Performed cleaning tasks in accordance with safety and sanitation standards.
- Utilized commercial cleaning equipment to maintain cleanliness and hygiene.
- Assisted in inventory management of cleaning supplies and materials.
- Conducted regular inspections to ensure facility cleanliness and orderliness.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Daycare Floater
Texas Kids Academy
07.2013 - 07.2017
- Supervised daily activities and ensured safety of children in various age groups.
- Collaborated with educators to implement engaging lesson plans and activities.
- Assisted in maintaining a clean and organized classroom environment to promote learning.
- Trained new staff on proper washing techniques and safety protocols.
- Operated washing machinery to ensure cleanliness and sanitation of materials.
Education
High School Diploma -
Stafford High School
Stafford, TX06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Appointment scheduling
Timeline
Customer Service Representative
MTM
12.2024 - Current
Cleaner
Metzler Elementary
08.2017 - 10.2024
Daycare Floater
Texas Kids Academy
07.2013 - 07.2017
High School Diploma -
Stafford High School