Bianca Alexandra Estrella
Union City,NJ
Summary
Resourceful Retention Customer Service Representative known for productive and efficient task completion. Specialize in customer relationship management, conflict resolution, and loyalty program implementation. Excel in communication, empathy, and problem-solving to enhance customer retention rates effectively.
Overview
15
15
years of professional experience
Work History
Retention Customer Service Representative
Charter Communications, Spectrum
Austin , TX
08.2019 - 09.2024
- Answered incoming customer inquiries via phone, email and live chat.
- Provided customers with product and service information.
- Verified customer information and processed orders accurately.
Marketing Representative Mercedes-Benz Financial
Intelogix
Copperas Cove, TX
10.2023 - 04.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
Deli Clerk
Publix Supermarkets Store
Kissimmee, FL
06.2009 - 07.2019
- Prepared all food orders according to customer specifications.
- Maintained cleanliness of the deli area and equipment.
- Greeted customers in a friendly and professional manner.
Education
High School Diploma -
Ashworth College
Norcross, GA07-2012
Skills
- Languages
- English
- Spanish
Timeline
Marketing Representative Mercedes-Benz Financial
Intelogix
10.2023 - 04.2024
Retention Customer Service Representative
Charter Communications, Spectrum
08.2019 - 09.2024
Deli Clerk
Publix Supermarkets Store
06.2009 - 07.2019
High School Diploma -
Ashworth College
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