Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Software
Timeline
Generic

BIANCA D. JONES

Houston,TX

Summary

With over 10 years of experience in dance fitness (Zumba and Aerobics), and experience in Nutrition Coaching and Personal Training. Also with many years of customer service experience within the corporate sector; I am very capable of working with the public regarding helping someone with achieving their personal health and fitness goals.

Enthusiastic Wellness Coach experienced in personal fitness support, group instruction and fitness floor monitoring. Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude.

Overview

6
6
years of professional experience

Work History

Freelance Health and Wellness Coach

Self
06.2022 - Current
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
  • Conducted initial interviews with clients to find measured baseline for BMI, cardio tolerance, and strength.
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Demonstrated proper use of exercise equipment and correct technique for exercises to reduce risk of client injury.
  • Tailored specific exercises and health plans to clients with physical and mental disabilities.
  • Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
  • Understood client limitations based on medication or physical disabilities while building exercise plans.
  • Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.

Nutritiion Coach

Self
02.2019 - Current
  • Reduced a client's entrenched A1C numbers from 250 mg/dl to 120 mg/dl through dedicated coaching in sound nutritional principles
  • Helped a client create an exercise and nutrition program to reduce body mass to within healthy levels in a one-year period
  • Created a daily exercise program for a client to give her more energy and help her feel better about her daily life
  • Encourage the adoption of habits that are conducive to a higher quality of a healthy life
  • Provide program participants with training, workshops, and experimental learning opportunities regarding nutritional meals and maintaining a healthy lifestyle
  • Promote increase exercise and facilitate exercise opportunities
  • Develop and facilitate community activities for programs participants promoting wellness
  • Conducted multiple workshops with individuals who had developmental and intellectual disabilities
  • Health Care workshop showed participants how to communicate effectively with their healthcare provider
  • Empower individuals with ID/DD to better meet their own wellness and health care needs through improved communication skills
  • Allowed them to used different techniques while practicing the skills they learned with one another.

Customer Service Supervisor

J.P. Morgan Chase
06.2018 - 06.2022
  • Investigate customer's problems and find solutions
  • Communicate with customers via phone, email, or letter
  • Hire, train, and terminate customer service agents
  • Provide scripts to read from during phone calls
  • Handle major incidents that cannot be resolved by agents
  • Resolve complaints and order issues
  • Ask customers to provide feedback on agents and customer service experience
  • Keep abreast of new company products and services
  • Issue refunds to customers
  • Oversee product exchanges and returns
  • Analyze data and statistics
  • Compile and print reports on overall customer satisfaction
  • Isolate and identify areas of improvement
  • Train agents on how to adequately address problems via customers request.

Education

Certified Personal Trainer -

I.S.S.A. Certified Personal Trainer
11-2022

Health Coach -

I.S.S.A. Certified Health Coach
11-2022

Precision Nutrition Coach, Level 1
05-2020

Dance Fitness Zumba -

Location
12-2015

Skills

  • Weight management
  • Client Relations
  • Client assessment
  • Treatment Planning
  • Health coaching
  • Behavior Modification
  • Nutritional knowledge
  • Progress Monitoring
  • Body composition assessments

Websites

Personal Information

Title: Fitness and Wellness Coach

Software

Microsoft Word

Timeline

Freelance Health and Wellness Coach

Self
06.2022 - Current

Nutritiion Coach

Self
02.2019 - Current

Customer Service Supervisor

J.P. Morgan Chase
06.2018 - 06.2022

Certified Personal Trainer -

I.S.S.A. Certified Personal Trainer

Health Coach -

I.S.S.A. Certified Health Coach

Precision Nutrition Coach, Level 1

Dance Fitness Zumba -

Location

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BIANCA D. JONES