BIANCCA MAYERS
Petersburg,USA
Summary
I am a healthcare administrator with hands-on clinical experience, supporting direct patient care while managing administrative operations such as documentation, scheduling, insurance verification, and care coordination. This dual background allows me to understand both patient needs and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Advanced Care Oncology and Hematology
Springfield, NJ
07.2025 - 11.2025
- Facilitated patient appointment scheduling, enhancing clinic efficiency and ensuring timely access to care for patients.
- Coordinated with medical staff to maintain accurate patient records, fostering a culture of shared accountability and accuracy.
- Demonstrated strong communication skills while interacting with patients, establishing trust and enhancing overall patient experience.
- Patient intake processes, resulting in reduced wait times and improved patient flow during peak hours.
- Confirm patient insurance coverage and benefits for requested services, procedures, or prescriptions.
- Initiate and submit prior authorization requests to insurance providers, including necessary medical information and documentation.
- Maintain accurate and organized records of all communication, requests, and patient information in the system.
- Provide necessary documentation to support the billing process for approved services.
- Greet patients, answer phones, provide information, and address their concerns or questions.
- Schedule, confirm, and reschedule appointments, and call patients to remind them of their upcoming visits.
- Process patient payments, verify insurance information, and assist with billing and insurance claims.
- A warm, welcoming, and empathetic demeanor to create a positive patient experience.
Phlebotomist
Getlabs
Newark, USA
01.2023 - 06.2025
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting.
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures.
- Maintained strict adherence to infection control protocols and safety standards during blood collection process.
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures.
- Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements.
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques.
- Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow.
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal.
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR).
- Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability.
- Maintained a clean and organized work area, following infection control guidelines.
Call Center Representative
New Jersey Imaging network
Clifton
08.2022 - 12.2024
- Call handling, significantly reducing average response times and improving overall customer experience.
- Maintained accurate records of customer interactions, supporting data-driven decision-making and enhancing service delivery.
- Provided empathetic customer support, ensuring a positive interaction experience.
- Answering incoming calls promptly and professionally, addressing patient inquiries, and resolving concerns.
- Scheduling, rescheduling, and confirming appointments while ensuring accurate updates in the appointment system.
- Providing information on healthcare services, insurance coverage, and billing inquiries.
- Guiding patients through pre-registration processes, insurance verification, and financial clearance procedures.
Medical Receptionist
Associates in Gastroenterology
Cranford, USA
02.2023 - 01.2024
- Efficiently scheduled patient tests, enhancing workflow and patient satisfaction.
- Accurately processed referrals and appointments, improving office efficiency.
- Maintained patient confidentiality while delivering compassionate service.
- Organized patient information and insurance verification, ensuring seamless operations.
- Monitored and replenished office supplies, supporting uninterrupted service.
- Streamlined appointment scheduling processes, enhancing patient flow and reducing wait times, leading to improved overall satisfaction.
- Prepared and verified patient charts and documentation, ensuring compliance with medical standards and improving data accuracy.
- Facilitated the prior authorization process, ensuring timely approvals and minimizing patient wait times, which enhanced overall service delivery.
- Partnered with healthcare providers to clarify authorization requirements, fostering effective communication and reducing processing errors.
Medical Office Supervisor
Cardiopulmonary Diagnostic
Elizabeth, USA
07.2020 - 02.2023
- Supervised team, enhancing efficiency and patient satisfaction.
- Appointment scheduling, reducing wait times.
- Trained new hires.
- Managed billing processes, ensuring accurate and timely transactions.
- Resolved patient inquiries, maintaining high service standards.
- Implemented efficient patient scheduling processes, significantly reducing wait times and improving overall patient satisfaction.
- Monitored inventory levels and coordinated supply orders, ensuring uninterrupted office operations and cost-effective resource management.
- Maintained accurate patient records and insurance verifications, ensuring compliance with healthcare regulations and enhancing billing efficiency.
- Communicated between departments to clarify authorization requirements, resulting in improved interdepartmental workflows and reduced errors.
- Streamlined prior authorization processes, leading to noticeable reductions in approval times and enhanced patient care delivery.
- Implemented a billing optimization strategy, achieving timely transactions and boosting overall financial accuracy.
- Monitored patient records and insurance verifications, ensuring compliance and improving billing efficiency through meticulous attention to detail.
Nursing Assistant
Trinitas Regional Medical Center
Elizabeth, USA
07.2017 - 08.2021
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Recorded patient conditions and vital signs before and after medical operations.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Collected specimens from patients for laboratory testing purposes.
Medical Assistant
American Women's Services
Elizabeth, USA
08.2016 - 11.2018
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared treatment rooms for patient examinations.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Supported administrative staff by processing payments.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Associate of Applied Science - Surgical Technology
Berkeley College
Woodland Park, NJ03.2025
Certified in Medical Assistant - undefined
Lincoln Tech
Iselin, NJ02.2017
High School Diploma - undefined
Halsey Leadership Academy
Elizabeth, NJ06.2015
Skills
- Patient Care (Experienced)
- Phlebotomy (Experienced)
- Medical Terminology (Experienced)
- Customer Service (Experienced)
- Team Collaboration (Experienced)
- Health Safety (Experienced)
- Staff Management (Experienced)
- Medical Administration (Experienced)
- HIPAA (Experienced)
- EHR (Experienced)
- Medical Billing (Experienced)
Certification
- American Heart Association
- BLS Certification
- Feb 2025 - Feb 2027
Timeline
Medical Office Assistant
Advanced Care Oncology and Hematology
07.2025 - 11.2025
Medical Receptionist
Associates in Gastroenterology
02.2023 - 01.2024
Phlebotomist
Getlabs
01.2023 - 06.2025
Call Center Representative
New Jersey Imaging network
08.2022 - 12.2024
Medical Office Supervisor
Cardiopulmonary Diagnostic
07.2020 - 02.2023
Nursing Assistant
Trinitas Regional Medical Center
07.2017 - 08.2021
Medical Assistant
American Women's Services
08.2016 - 11.2018
Certified in Medical Assistant - undefined
Lincoln Tech
High School Diploma - undefined
Halsey Leadership Academy
Associate of Applied Science - Surgical Technology
Berkeley College