Biancia Miles
Edgefield
Summary
Driven Manager with a proven track record at McDonald's Restaurant, adept in enhancing customer satisfaction and resolving staff conflicts through effective communication. Skilled in CRM and appointment scheduling, I excel in cross-training teams for peak performance. My approach ensures tasks are accomplished efficiently, focusing on goal-oriented results and superior service delivery.
Overview
12
12
years of professional experience
Work History
Manager
McDonald's Restaurant
01.2009 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Certificate - Phlebotomy
Piedmont Technical College
Greenwood, SC06.2024
GED -
Johnston Learning Center
Johnston, SC06.2021
Skills
Typing Speed
Phone Etiquette
Goal-Oriented
CRM Knowledge
Appointment Scheduling
Billing management
Timeline
Manager
McDonald's Restaurant
01.2009 - 01.2021
Certificate - Phlebotomy
Piedmont Technical College
GED -
Johnston Learning Center
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