Destiny Miller
Columbus,OH
Summary
I am a highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
KFC Restaurant
05.2024 - 04.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
Security Officer
Garver Asset Protection
07.2023 - 10.2023
- Secured and protected client properties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Sales Representative
T-Mobile
01.2023 - 07.2023
- Drove revenue growth through exceptional customer service and strategic sales techniques as a Sales Associate.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Emphasized product specifications to meet customer needs.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Assistant Customer Service Department Leader
Kroger
04.2022 - 09.2022
- Established clear communication channels within the department, resulting in better information flow and decision-making processes.
- Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Store Manager
Cricket Wireless
09.2020 - 07.2021
- Drove revenue growth through exceptional customer service and strategic sales techniques as a store manager. Created schedules for employees. Trained employee to hit company metric goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Columbus Scioto 6-12
Columbus05.2018
Skills
- Problem solving
- Flexibility
- Communication
- Organization
- Management
- Customer Service
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Operations management
- Sales strategies
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Money handling
- Time management
- Customer assistance
- Patience and empathy
- Multitasking
- Quick learner
- Positive attitude
- Strong work ethic
- Microsoft powerapps
- Microsoft forms
- Microsoft dynamics 365
- Expert Excel skills
- Excel spreadsheets
- Data entry experience
- Typing speed
- Typing speed and precision
Timeline
Shift Lead Manager
KFC Restaurant
05.2024 - 04.2025
Security Officer
Garver Asset Protection
07.2023 - 10.2023
Sales Representative
T-Mobile
01.2023 - 07.2023
Assistant Customer Service Department Leader
Kroger
04.2022 - 09.2022
Store Manager
Cricket Wireless
09.2020 - 07.2021
High School Diploma -
Columbus Scioto 6-12
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