Bianey Quinones
Las Vegas,NV
Summary
Dynamic customer service professional with extensive experience at Rentokil, excelling in conflict resolution and relationship building. Proven ability to enhance customer loyalty through empathetic complaint handling and effective upselling. Proficient in data entry and Microsoft Excel, consistently delivering exceptional service while maintaining professionalism under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rentokil
Las Vegas, NV
03.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Teller
Rapid Cash Advances Inc.
Las Vegas, NV
08.2023 - 11.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
MoneyGram
Altadena, CA
10.2022 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Crew Member
McDonald's
Las Vegas, NV
06.2022 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Concierge
Sterling Ridge
Las Vegas, NV
03.2020 - 04.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Trained new concierge staff, ensuring consistent high level of service across team.
Education
High School Diploma -
Sunrise Mountain
Las Vegas, NV08.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Rentokil
03.2024 - 06.2024
Teller
Rapid Cash Advances Inc.
08.2023 - 11.2023
Teller
MoneyGram
10.2022 - 03.2023
Crew Member
McDonald's
06.2022 - 10.2022
Concierge
Sterling Ridge
03.2020 - 04.2021
High School Diploma -
Sunrise Mountain