Bianka Hammond
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Remote | Enrollment Specialist
WTW
06.2023 - Current
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored customer feedback and identified areas of improvement.
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies.
Data Processing Specialist
Kapitus
06.2020 - 06.2023
- Generated detailed reports from collected data to inform stakeholders.
- Employed SQL to query databases and retrieve data.
- Monitored data entry processes and worked to improve efficiency and performance.
- Verified accuracy of data before transcribing.
- Assisted with development of data entry procedures to streamline data processing.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Sorted and processed incoming reports before putting data into processing software.
Intake Specialist
Signify Health
05.2020 - 04.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Customer Service Associate
Target
01.2017 - 12.2019
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Addressed inquiries, resolved customer issues, and managed customer relations
- Educated customers on special pricing opportunities and company offerings
- Consulted with customers regarding needs and addressed concerns
- Followed policies and procedures to meet or exceed established performance requirements
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Implement innovative customer service strategies to improve customer satisfaction and loyalty
Education
BBA - Project Management
Southern New Hampshire University
Hooksett, NH06.2024
Skills
- Business Controls
- Reporting Requirements
- Medicaid Application
- Applicant Screening
- Corrective Containment
- Data Entry
- Document Organization
- MS Outlook
- Customer Relations
- Consultative Sales Approach
- Information Verification
Timeline
Remote | Enrollment Specialist
WTW
06.2023 - Current
Data Processing Specialist
Kapitus
06.2020 - 06.2023
Intake Specialist
Signify Health
05.2020 - 04.2023
Customer Service Associate
Target
01.2017 - 12.2019
BBA - Project Management
Southern New Hampshire University
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