Bianka Roch
Spring
Summary
Bilingual English and German professional with extensive experience in management, logistics, human resources, and business development. Proven track record of success in international business relations, providing leadership and delivering exceptional customer service within specialty markets. Skilled in contract negotiations, meeting reporting deadlines, and managing business and marketing strategies.
Overview
18
18
years of professional experience
Work History
Account Manager
CasaPharmaRX
Stafford, TX
10.2024 - Current
- Serve as primary liaison between medical providers, clinics, patients, pharmacists, billing, and fulfillment teams
- Manage high-volume prescription workflows, bulk orders, and provider accounts
- Oversee order lifecycle from intake to shipment, ensuring regulatory compliance and operational accuracy
- Handle patient relations, addressing concerns regarding dosing, shipping conditions, billing, and medication handling with professionalism and empathy
- Resolve complex escalations involving temperature exposure claims, damaged shipments, and prescription discrepancies
- Collaborate cross-functionally with pharmacists, technicians, and operations teams to improve workflow efficiency and reduce order delays
- Create, refine and improve SOP's and processes to minimize errors and enhance client satisfaction
- Maintain strong provider and patient relationships through proactive communication and solution-focused problem resolution
Real Estate Agent
1st Class Real Estate
Willis, TX
03.2023 - Current
- Developed and implemented marketing strategies to attract potential buyers and sellers.
- Collaborated with real estate agents and brokers to promote listings and close transactions.
- Negotiated sales contracts and facilitated closing transactions.
- Collaborated with lenders, appraisers, and inspectors to expedite the closing process.
- Utilized marketing strategies to promote properties and attract prospective buyers.
- Conducted property tours.
- Stayed current on real estate laws and market trends to inform clients and make informed recommendations.
Social Media Management
ADB Interest, LLC
Houston, TX
10.2018 - 03.2024
- Managed social media accounts for a variety of clients, increasing engagement and followers.
- Created content calendars and scheduled posts across multiple platforms.
- Analyzed social media metrics and adjusted strategies to optimize performance.
- Collaborated with marketing team to develop integrated social media campaigns.
- Responded to customer inquiries and comments in a timely and professional manner.
- Utilised social media management tools such as Buffer and Hootsuite to streamline processes.
- Stayed up-to-date on social media trends and best practices to drive results.
- Worked closely with influencers and brand ambassadors to promote products and services.
Marketing Management
Small Biz Tech Con
The Woodlands
05.2017 - 05.2018
- Managed day-to-day operations and coordinated staff activities in a fast-paced office environment.
- Implemented efficient office systems and streamlined administrative processes to increase productivity.
- Collaborated with cross-functional teams to develop and implement operational strategies and improve business performance.
- Implemented training programs for staff to enhance skills and improve performance.
- Maintained a high level of customer satisfaction through effective communication and problem-solving.
Office and Operations Manager and Co-Owner
All Gates & Doors
Spring, TX
05.2008 - 05.2017
- Managed day-to-day operations and coordinated staff activities in a fast-paced office environment.
- Implemented efficient office systems and streamlined administrative processes to increase productivity.
- Collaborated with cross-functional teams to develop and implement operational strategies and improve business performance.
- Led office relocation project, overseeing logistics, budgeting, and vendor management.
- Developed and managed office budget, monitoring expenses and identifying cost-saving opportunities.
- Implemented training programs for staff to enhance skills and improve performance.
- Maintained a high level of customer satisfaction through effective communication and problem-solving.
- Negotiated contracts and agreements with vendors to ensure cost-effective service provision.
Education
Administration and Marketing, Business
Edit Stein
GermanyBusiness Administration and Management
Lonestar College
Skills
- Sales strategy
- Organization
- Operations
- Management
- Customer Relations
- Teamwork
- Networking
- Customer service
- Marketing
- Business Development
- Contract Negotiation
LANGUAGES
German — Native
English — Advanced
Timeline
Account Manager
CasaPharmaRX
10.2024 - Current
Real Estate Agent
1st Class Real Estate
03.2023 - Current
Social Media Management
ADB Interest, LLC
10.2018 - 03.2024
Marketing Management
Small Biz Tech Con
05.2017 - 05.2018
Office and Operations Manager and Co-Owner
All Gates & Doors
05.2008 - 05.2017
Business Administration and Management
Lonestar College
Administration and Marketing, Business
Edit Stein