Bianka Sheppard
Jacksonville,FL
Summary
Reliable and organized professional with experience in the manufacturing industry. Proven track record of meeting production goals, adhering to safety regulations, and maintaining quality standards. Skilled in interpreting blueprints, operating machinery, and interpreting instructions. Excellent problem-solving and communication skills. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
10
10
years of professional experience
Work History
Service Technician
Hydradyne, LLC
07.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Hydraulic Assembly Technician
Sun Coast Hydraulic Electric
05.2022 - 04.2023
- Performed assembly of products according to specifications and instructions.
- Assembled and aligned parts and fixtures using hand and power tools.
- Reassembled and adjusted components to meet required specifications.
- Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
- Improved product quality with meticulous attention to detail during assembly processes.
Welder
Mulch Manufacturing Inc.
12.2021 - 04.2022
- Welded in flat, horizontal, vertical, and overhead positions.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Fabricated shop parts directly from blueprints.
- Chipped off excess weld, slag, and spatter using hand tools.
- Collaborated with team members for seamless project execution, improving overall productivity.
Permit Authorizing Individual
BAE Systems
03.2021 - 10.2021
- Resolved permitting issues promptly, minimizing delays for projects.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
- Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.
- Collaborated with other team members to develop strategies for overcoming permitting obstacles.
Tank Cleaner
Atlantic Marine Cleaning
01.2021 - 03.2021
- Conducted regular inspections of tanks before and after cleaning, ensuring they met industry standards.
- Collaborated with supervisors to develop new strategies for improving efficiency in tank cleaning operations.
- Demonstrated adaptability by quickly learning the intricacies of various types of tanks and adapting approaches accordingly.
- Reduced downtime for tanks by completing cleaning tasks within scheduled timeframes.
- Enhanced team morale through positive attitude, strong work ethic, and willingness to support colleagues as needed.
Supply/Wiper
Military Sealift Command
03.2019 - 11.2020
- Maintained a well-organized tool inventory, ensuring easy access to necessary equipment for crew members'' tasks.
- Enhanced overall vessel cleanliness by performing daily maintenance tasks and routine inspections.
- Preserved the integrity of onboard water systems by routinely checking for leaks or damage in pipes, hoses, or fixtures.
- Increased operational longevity of ship''s engines through consistent lubrication checks and application when needed.
- Contributed to smooth vessel operations by promptly addressing any maintenance issues that arose during voyages.
- Assisted engineering team with repairs, contributing to reduced downtime during critical operations periods.
Tank Cleaner
Hutco Marine Industrial
11.2017 - 02.2019
- Ensured safety of team members by following proper procedures during tank cleaning operations.
- Contributed to a safe working environment by closely adhering to OSHA guidelines and reporting any hazards promptly.
- Assisted in training new employees on best practices for efficient and effective tank cleaning methods.
- Collaborated with supervisors to develop new strategies for improving efficiency in tank cleaning operations.
Cable Installer
Serco
10.2015 - 10.2017
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Stayed current with industry standards and technology advancements through regular training sessions and workshops.
- Actively participated in routine meetings to discuss progress updates, ongoing challenges, solutions, best practices sharing among teammates.
- Reduced installation errors by carefully following guidelines and best practices for cable placement and connection.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Package Handler
UPS
01.2014 - 10.2015
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Cybersecurity
University Central Fl
Orlando, FL01.2025
Diploma In Professional Welding With Pipefitting -
Tulsa Welding School
Jacksonville, Florida08.2021
Diploma -
Englewood High School
01.2014
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Problem and Issue Resolution
Additional Information
Authorized to work in the US for any employer
Timeline
Service Technician
Hydradyne, LLC
07.2023 - Current
Hydraulic Assembly Technician
Sun Coast Hydraulic Electric
05.2022 - 04.2023
Welder
Mulch Manufacturing Inc.
12.2021 - 04.2022
Permit Authorizing Individual
BAE Systems
03.2021 - 10.2021
Tank Cleaner
Atlantic Marine Cleaning
01.2021 - 03.2021
Supply/Wiper
Military Sealift Command
03.2019 - 11.2020
Tank Cleaner
Hutco Marine Industrial
11.2017 - 02.2019
Cable Installer
Serco
10.2015 - 10.2017
Package Handler
UPS
01.2014 - 10.2015
No Degree - Cybersecurity
University Central Fl
Diploma In Professional Welding With Pipefitting -
Tulsa Welding School
Diploma -
Englewood High School
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