Biann Tosiuo
Waianae,HI
Summary
Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Assistant Manager
JEANS WEARHOUSE
Waianae, Hawaii
03.2024 - Current
- Greeted customers upon entering the store and provided assistance.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Assisted in managing daily store operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained organized displays to enhance product visibility and accessibility.
Housekeeping Team Leader
Princeville Resort
Lihue, HI
10.2023 - 02.2024
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Ensured all housekeepers were following established safety procedures.
- Assigned tasks to housekeeping staff and monitored their performance.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Supervised daily shift operations in the absence of the Housekeeping Manager.
- Resolved conflicts between staff members in a professional manner.
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
Housekeeping Runner
Hilton Hawaiian Village Waikiki Beach Resort
Honolulu, HI
06.2022 - 10.2023
- Responded promptly to requests from guests and other departments within the hotel.
- Delivered requested items to guests in a timely manner.
- Carried out duties assigned by managers in order to complete tasks on time.
- Communicated with customers about requests for additional supplies or cleaning services.
Housekeeping
Hawaii Care and Cleaning
Honolulu Waikiki, HI
06.2021 - 06.2022
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Caregiver
Alternative care Services, Inc
Honolulu, HI
07.2018 - 09.2018
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Maintained clean and well-organized environment to promote client happiness and safety
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Machine Operator
Paradise Beverages Inc. Hawai'i lion coffee
Honolulu, HI
01.2016 - 02.2018
- Monitored feed and speed of machines during machining process
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
- Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines
- Reported all operational deficiencies to supervisor and maintenance personnel
- Practiced safe driving procedures when traveling to and from locations, following company, customer and state laws requirements
- Received and correctly processed both written and verbal instructions, prints and work orders
- Comprehended and carried out routine or complex job specifications and requirements
- Planned and laid out work to meet production and schedule requirements
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
- Worked as a team of 4 employees.
Cashier, Customers Service, Food Prep.
Subway
Honolulu, HI
04.2016 - 05.2017
- Helped customers find specific products, answered questions and offered advice
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed customer payments quickly and returned exact change and receipts.
Food Packer
Staffing Partners Inc.
Honolulu, HI
07.2015 - 01.2016
- Utilized pallet jacks to move items to and from different warehouse locations
- Operated hand trucks, pallet jacks and forklifts to move materials
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Accomplished production goals by working with speed and accuracy
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards
- Marked and labeled containers with accurate shipping information to prevent delays
- Weighed and measured products and materials to check compliance with specifications and regulations
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Cashier, Customer Service, Food Prep.
Baskin Robbins
Waianae, HI
06.2015 - 09.2015
- Helped customers find specific products, answered questions and offered advice
- Resolved issues with cash registers, card scanners and printers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Welcomed customers, offering assistance to help find necessary store items
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Processed customer payments quickly and returned exact change and receipts
- Trained new team members in cash register operation, stock procedures and customer service.
Education
GED -
Waipahu High School
Waipahu, HISkills
- Community activities
- Community integration
- First aid and safety
- Client documentation
- Strong leadership
- Customer Service
- Multitasking
- Work Inspection
- Cash handling
- Employee training
- Staff scheduling
- Fashion sense
- POS system operation
- Stocking and receiving
- Inventory management
Certification
- Certification card Medic First Aid
- BasicPlus
- CPR,AED And First Aid for Adults
Custom
3
Timeline
Retail Sales Associate Assistant Manager
JEANS WEARHOUSE
03.2024 - Current
Housekeeping Team Leader
Princeville Resort
10.2023 - 02.2024
Housekeeping Runner
Hilton Hawaiian Village Waikiki Beach Resort
06.2022 - 10.2023
Housekeeping
Hawaii Care and Cleaning
06.2021 - 06.2022
Caregiver
Alternative care Services, Inc
07.2018 - 09.2018
Cashier, Customers Service, Food Prep.
Subway
04.2016 - 05.2017
Machine Operator
Paradise Beverages Inc. Hawai'i lion coffee
01.2016 - 02.2018
Food Packer
Staffing Partners Inc.
07.2015 - 01.2016
Cashier, Customer Service, Food Prep.
Baskin Robbins
06.2015 - 09.2015
GED -
Waipahu High School