Bianny Herrera

Expert in the public services and sales during 10 years managing all kind of public successfully also experienced in public relations in the jewelers sector .bilingual competent in diverse sectors and environments.

• Provided support in handling customer complaints and resolving issues.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved customer complaints promptly and efficiently.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Collected deposits or payments and arranged for billing.
• Collaborated with team members to streamline customer service processes.
• Engaged with customers through various channels, including phone and chat.
• Answered customer inquiries and provided accurate information regarding products and services.

• Engaged customers with personalized service and product knowledge.
• Demonstrated jewelry features and craftsmanship to enhance customer experience.
• Processed transactions accurately using point-of-sale systems.
• Collaborated with team members to create attractive product displays.
• Educated clients on jewelry care and maintenance practices.
• Resolved customer inquiries and issues promptly to ensure satisfaction.
• Analyzed customer feedback to improve products and services.
• Negotiated pricing contracts with customers to maximize profits.
• Researched competitors' products, prices, and sales techniques.
• Organized client visits, presentations, product demonstrations and trade shows.
• Analyzed sales space capacities based on system parameters, securing high stock availability.
• Posed as models for advertising, artistic creation and display of goods.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.