Biar Akar
Cleveland
Summary
Detail-oriented Customer Service Engineer experienced in performing root cause analysis and developing preventive measures for recurring issues. Demonstrated success in machine installation and customer relationship management, ensuring high satisfaction and support efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Engineer
Applied Vision Corporation
Cuyahoga Falls
07.2023 - 11.2024
- Performs installation and commissions equipment.
- Performed root cause analysis on recurring customer issues to develop preventive measures.
- Created detailed reports on customer service performance.
- Participate in research and development activities, including testing and validation.
- Provided the customer support workflow to enhance response time and service quality.
Customer Service Engineer
Tiama Americas
Maumee
01.2019 - 12.2022
- Managed and led the project on the customer site.
- Performed machine installation, start-up, and commissioning at the customer site.
- Provided troubleshooting and technical assistance to customers with hardware and software issues.
- Followed up regularly with customers after resolving their issues to ensure satisfaction.
Field Service Engineer
Dematic
Staten Island
05.2018 - 12.2018
- Created and set VFD parameters, and then verified motor rotation and functionality.
- Set up, validate, and record that the communication module is functioning.
- Troubleshoot all Ethernet network devices for proper IP addresses and communication systems.
- Verified and corrected 480/120VAC input and 24/48VAC output power in the panel and on the field.
- Download the program into the PLC, test, and troubleshoot the motor controls and drive controllers.
Education
Bachelor of Science - Electrical Engineering
Cleveland State University
Cleveland, Ohio, OH05-2018
Skills
- Network troubleshooting
- PLC programming
- Customer relationship management
- Schematic reading and wiring
- Technical documentation
- Power electronics
- Digital electronics
- Power systems analysis
Timeline
Customer Service Engineer
Applied Vision Corporation
07.2023 - 11.2024
Customer Service Engineer
Tiama Americas
01.2019 - 12.2022
Field Service Engineer
Dematic
05.2018 - 12.2018
Bachelor of Science - Electrical Engineering
Cleveland State University