Biaraidy De Los Santos Hernandez
The Bronx,NY
Summary
Dynamic leader with a proven track record at Pret A Manger, enhancing team productivity and customer satisfaction through effective coaching, mentoring, and strategic planning. Skilled in problem-solving and team collaboration, I've successfully driven performance improvements and fostered a positive work environment.
Overview
2
2
years of professional experience
Work History
Team Leader
Pret A Manger
Manhattan, NY
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member Trainer
Pret A Manger
Manhattan, NY
07.2024 - 09.2024
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Produced detailed training reports to comprehensively assess employee performance.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Improved employee performance by developing and implementing customized training programs.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Supported and coached employees as part of successful training initiatives.
- Tracked employees before, during and after training to verify attainment of training objectives.
Team Member
Pret A Manger
Manhattan, NY
04.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Nursing
Institute Polytechnic Angeles Custodios
Santo Domingo, RD.08.2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Quality improvement
- Mentoring
- Safety
- Relationship building
- Staff education and training
- Team building
- Coaching
- Cash handling
- Client support
- Giving constructive feedback
- Influencing skills
- SMART goals
- Key performance indicators
- Expectation setting
- Verbal and written communication
- Strategic planning
- Leadership
- Multitasking
- Organizational skills
- Active listening
- Data analysis
- Task prioritization
- Interpersonal communication
- Teamwork
- Team collaboration
Timeline
Team Leader
Pret A Manger
09.2024 - Current
Team Member Trainer
Pret A Manger
07.2024 - 09.2024
Team Member
Pret A Manger
04.2023 - 07.2024
Nursing
Institute Polytechnic Angeles Custodios