Bibhudutta Mishra
Trenton,NJ
Summary
Accomplished Technical Architect offering 17+ years' experience in comprehensive design and development of Salesforce CRM and Cloud infrastructure and architecture for software projects. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables and team mentoring.
A health cloud, Service Cloud and Sales Cloud implementation expert with 10+ years of integration and API experience. I also have in depth knowledge of data architecture, encryption (SHIELD) and data security on Salesforce cloud infrastructure and third party platforms. Implemented some projects in Finance, Consumer Goods cloud and Life-Science Cloud as well. Experienced in leading and managing project teams across Real Estate, Healthcare & Life Science, Finance, Telecom, and Advertising domains.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technical Architect
Salesforce
New Jersey, USA
10.2021 - Current
- Architected and delivered end-to-end Salesforce solutions across Health Cloud, Sales Cloud, Service Cloud, Experience Cloud Platform, aligned with business and enterprise IT strategy, achieving a 30% increase in system efficiency.
- Defined scalable Salesforce architecture, data models, integration patterns, and security frameworks for complex multi-org and multi-cloud environments, reducing system downtime by 25%.
- Led integration design using REST/SOAP APIs, MuleSoft, event-driven architecture, and enterprise middleware platforms, enhancing data integration accuracy by 20%.
- Major Clients dealt with are from HealthCare & LifeScience Space. Also few notable mention of a FMCG domain client's Sales Application implementation of Consumer Goods Cloud.
Senior Manager
IBM
New Jersey, USA
12.2017 - 09.2021
- Technical Delivery Expert – Healthcare & Life Sciences
- Led analysis, design, development, testing, and implementation of customized Salesforce-based Healthcare and Life Sciences solutions, including both new implementations and enhancement releases.
- Architected and delivered complex healthcare solutions integrating multiple third-party systems to support benefit investigation, prior authorization, savings programs, treatment reminders, and patient support workflows.
- Provided end-to-end technical and delivery leadership for large-scale projects, managing scope, planning, tracking, change control, and risk mitigation across concurrent initiatives.
- Translated business and regulatory requirements into detailed functional, technical, and architecture design documents, leading development and testing through successful client acceptance.
- Acted as primary liaison between customers and delivery teams, providing day-to-day direction, stakeholder communication, and regular project status reporting.
- Leveraged deep expertise in Salesforce CRM and Health Cloud, including Lightning Framework, Salesforce Shield, and REST/SOAP integrations, to deliver secure, compliant healthcare solutions.
- Established and enforced quality standards and procedures, continuously monitoring delivery metrics to ensure adherence to quality, performance, and compliance goals.
- Delivered multiple high-impact programs across neuroscience, patient support, marketing automation, PHI de-identification, and drug commercialization, integrating with platforms such as Eloqua and external healthcare vendors.
- Environment: Salesforce CRM, Health Cloud, Lightning Framework, Salesforce Shield, REST/SOAP APIs
- Clients: Johnson & Johnson
- Team Size: 60
Senior Associate
PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
Bangalore, India
01.2017 - 11.2017
- Salesforce Technical Lead / Delivery Consultant – State Street
- Led Salesforce delivery for an institutional investment management platform supporting customer data, investment plans, products, orders, and service workflows.
- Implemented and enhanced core Salesforce functionality, including Account, Lead, Contact, Opportunity, Product, Case Management, and approval processes across business and finance teams.
- Supported end-to-end order lifecycle management, from opportunity closure through business unit and finance approvals, ensuring accuracy and compliance.
- Delivered and enhanced Salesforce Customer Community to provide clients visibility into orders, enable case creation, and capture customer feedback.
- Partnered with Scrum Master, Product Owner, and Technical Architect to groom backlog, estimate user stories, prioritize releases, and plan sprint schedules.
- Provided hands-on development and technical leadership, including Apex development, unit testing, scenario-based test methods, and weekly code reviews.
- Led sprint execution by participating in daily scrums, tracking burndown metrics, resolving development and testing issues, and ensuring timely delivery of user stories.
- Managed deployments and migrations using Change Sets, ensuring secure and controlled releases across environments.
- Environment: Salesforce CRM, Customer Community, Apex, Change Sets, CipherCloud Encryption
- Client: State Street
Technical Lead
Accenture
Atlanta, USA
07.2011 - 12.2016
- Salesforce Technical Lead – Marketing & Sales Platforms
- Clients: AT&T, YellowPages
- Led Salesforce implementation for large-scale marketing and sales applications supporting regional and national sales operations for a Tier-1 telecommunications provider.
- Participated in presales and contract bid engagements, contributing to solution design, effort estimation, and proposal development alongside program management and presales teams.
- Drove requirements discovery by conducting stakeholder workshops and producing Business Requirement Documents (BRD) and System Requirement Documents (SRD).
- Provided offshore technical leadership to a team of 20 developers and testers, overseeing full SDLC execution from design through deployment.
- Implemented Salesforce Communities and Salesforce-to-Salesforce integrations to enable cross-region collaboration and data sharing.
- Designed and delivered multiple SOAP and REST API integrations using Apex and MuleSoft to connect Salesforce with third-party and legacy systems.
- Delivered hands-on development for complex user stories, including order management workflows, Apex unit testing, and scenario-based test coverage.
- Managed Agile delivery using Rally, tracking user stories, sprint planning, burndown metrics, and release commitments to ensure on-time delivery.
- Environment: Salesforce CRM, Communities, Apex, REST/SOAP APIs, MuleSoft, Rally (Scrum)
Project Engineer
Wipro Limited
Bangalore, India
09.2008 - 06.2011
- Architected and delivered end-to-end Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Platform, achieving a 30% increase in system efficiency.
- Defined scalable Salesforce architecture, data models, integration patterns, and security frameworks for complex multi-org and multi-cloud environments, reducing system downtime.
- Led integration design using REST/SOAP APIs, MuleSoft, event-driven architecture, and enterprise middleware platforms, enhancing data integration accuracy.
Education
BTECH - Chemical Engineering
National Institute of Technology Rourkela
Odisha, India06.2008
12th Class - Science
Jawahar Navodaya Vidyalaya
Skills
- Salesforcecom
- Business Analysis
- Agentforce Innovator
- Enterprise Architecture
- Salesforce Einstein Analytics
- Salesforce Lightning
- Integration
- Project Management
- Salesforce administration
- Apex development
- Visualforce pages
- Omni studio
- Lightning components
- Data migration
- Certified developer
- API development
- UI development
- Platform app builder
- HTML and CSS
- Security implementation
- JIRA
- Project documentation
Certification
- Salesforce Application Architect Salesforce
- Salesforce Sales Cloud Consultant Salesforce
- Salesforce Developer Salesforce
- Salesforce Administrator Salesforce
- Platform Developer I Salesforce 17121779
- Platform App Builder Salesforce
- Certified SCRUM Master Scrum Alliance
- ITIL Foundation PeopleCert
- SF Certified Sharing & Visibility Designer Salesforce
- SF Certified Data Architecture & Management Designer Salesforce
- Salesforce Certified Development Lifecycle and Deployment Designer Salesforce
- BlockChain Essentials IBM
- Copado Administrator Copado
- Salesforce Certified Sharing and Visibility Designer Salesforce
- Salesforce Certified Platform Developer I Salesforce
- Enterprise Design Thinking IBM
HONORS & AWARDS
Spark Award IBM, INNOVATION & DELIVERY EXCELLENCE AWARD IBM, Eminence & Excellence Award IBM, ACE Award Accenture
Timeline
Senior Technical Architect
Salesforce
10.2021 - Current
Senior Manager
IBM
12.2017 - 09.2021
Senior Associate
PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
01.2017 - 11.2017
Technical Lead
Accenture
07.2011 - 12.2016
Project Engineer
Wipro Limited
09.2008 - 06.2011
BTECH - Chemical Engineering
National Institute of Technology Rourkela
12th Class - Science
Jawahar Navodaya Vidyalaya