Bibi Adam-Hanif
Davenport,FL
Summary
Accomplished in enhancing patient experiences and streamlining healthcare processes, my tenure at Heart Of Florida Hospital showcased my expertise in HIPAA compliance and patient confidentiality, alongside my adeptness in fostering team collaboration. Leveraging skills in EMR and customer service, I've significantly contributed to improving operational efficiencies and patient care standards. Organized Patient Service Representative with 10 + years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
West Orange Womens Care OB/GYN
Ocoee, FL
06.2019 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Health Information Management Analyst
Heart Of Florida Hospital
Davenport, FL
03.2019 - 11.2019
- Coordinated with external agencies for reporting purposes, ensuring accurate and timely submission of required health information.
- Assisted in the development of policies and procedures related to Health Information Management practices, promoting a culture of continuous improvement within the organization.
- Enhanced data security by developing and enforcing strict protocols for access, storage, and transfer of health information.
- Ensured compliance with regulations such as HIPAA by maintaining up-to-date knowledge on privacy laws and providing staff training.
- Improved data accuracy by conducting thorough audits of health records and identifying discrepancies.
- Facilitated cross-functional collaboration between departments, sharing relevant health information for coordinated patient care.
- Reduced errors in medical coding by conducting regular quality assurance checks and providing feedback to clinical staff.
- Served as a subject matter expert within the organization regarding documentation requirements, supporting other departments in achieving compliance with regulatory standards.
- Conducted research projects involving analysis of health data, contributing to the advancement of healthcare practices and policies.
- Participated in risk management initiatives by identifying potential vulnerabilities in health information handling processes and recommending corrective actions.
- Maintained professional growth through continuing education opportunities, staying current on advancements in Health Information Management methodologies and technologies.
- Supported clinical decision-making processes by analyzing health data trends and presenting findings to healthcare providers.
- Increased operational efficiency by automating repetitive tasks using advanced software tools and techniques.
Lead Surgical Technologist
Heart Of Florida Hospital Labor And Delivery
Davenport, FL
02.2017 - 01.2019
- Promoted a positive work atmosphere through strong teamwork skills while maintaining professionalism under pressure during critical situations.
- Facilitated seamless communication among surgical staff by acting as an effective liaison between surgeons, nurses, and other healthcare professionals.
- Improved surgical outcomes by providing skilled assistance to surgeons during complex procedures.
- Ensured accurate inventory management, ordering supplies as needed, and maintaining proper stock levels of essential materials.
- Contributed to a culture of continuous improvement by participating in quality assurance initiatives and offering suggestions for process enhancements.
- Increased patient satisfaction through compassionate pre-and post-operative care, addressing concerns and answering questions.
- Maintained sharp technical skills by staying current on industry advancements through continuing education courses and workshops.
- Advanced operational efficiency by assisting in the evaluation and implementation of new technologies within the operating room environment.
- Collaborated with multidisciplinary teams for optimal patient care throughout pre-op, intraoperative, and post-op phases.
- Assisted in reducing hospital readmissions due to infections with diligent attention to infection control practices in the operating room setting.
- Mitigated risks associated with surgical procedures by meticulously adhering to established protocols, ensuring the safety and well-being of patients at all times.
- Saved time in emergency situations by rapidly assembling required equipment for urgent surgical interventions.
- Reduced surgery preparation time by effectively collaborating with the surgical team in setting up equipment and instruments.
- Contributed to a reduction in complications with vigilant monitoring of patient vitals during surgeries, alerting the surgeon when necessary.
- Enhanced patient safety by diligently maintaining sterile environments and adhering to strict surgical protocols.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Maintained high infection control standards.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Maintained specialty equipment, implant, and instrumentation inventories.
Certified Surgical Technician
Health Central Hospital
Ocoee, FL
03.2013 - 10.2017
- Minimized potential infections by maintaining cleanliness and sterilization of operating rooms before and after each surgery.
- Expanded knowledge base through regular participation in professional development courses related to the Certified Surgical Technician field.
- Demonstrated commitment to patient-centered care by providing empathetic support and assistance to patients in pre-and post-operative settings.
- Boosted overall department performance through active participation in quality improvement initiatives focused on enhancing patient care.
- Facilitated efficient post-operative processes by promptly disassembling equipment, disposing of waste materials, and transferring patients to recovery units as required.
- Contributed to a positive work environment by collaborating effectively with colleagues across various departments.
- Optimized procedure scheduling by coordinating closely with administrative staff to ensure timely access for patients needing surgery.
- Ensured smooth operation of surgical equipment through routine inspection, maintenance, and troubleshooting as necessary.
- Improved patient outcomes through continuous education on new surgical techniques and technologies.
- Supported successful surgeries by anticipating surgeon needs and providing necessary assistance during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Collected, prepared and disposed of medical specimens.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Kept accurate records of surgeries to maintain patient confidentiality.
- Used sutures, staples, clips and other tools to close wounds.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Transported patients to and from surgeries to promote timely operating room turnover.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Hospital Unit Secretary
Health Central Hospital
Ocoee, FL
04.2012 - 10.2017
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Provided information for patient admissions and discharges to foster timely processing.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Evaluated and implemented changes to unit procedures based on feedback from staff, improving efficiency without compromising patient care quality.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Olympia High School
Orlando, FL06.2009
No Degree - Hospitality Administration And Management
Mid-Florida Technical College - Mid Florida Tech
Orlando, FL01.2009
Surgical Technologist - Surgical Technology
Lincoln Technical Institute - Fern Park
Casselberry, FL03.2013
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Medical insurance
- Office Administration
- Document filing
- Reception Management
- Medical Terminology
- Registration management
- EMR
- Training Coordination
- Team Leadership
- Referral Coordination
- Records Management
Timeline
Patient Service Representative
West Orange Womens Care OB/GYN
06.2019 - Current
Health Information Management Analyst
Heart Of Florida Hospital
03.2019 - 11.2019
Lead Surgical Technologist
Heart Of Florida Hospital Labor And Delivery
02.2017 - 01.2019
Certified Surgical Technician
Health Central Hospital
03.2013 - 10.2017
Hospital Unit Secretary
Health Central Hospital
04.2012 - 10.2017
High School Diploma -
Olympia High School
No Degree - Hospitality Administration And Management
Mid-Florida Technical College - Mid Florida Tech
Surgical Technologist - Surgical Technology
Lincoln Technical Institute - Fern Park