Bibiana Alzate
Riverview
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
27
27
years of professional experience
Work History
Owner /Commercial Cleaner
BB GENERAL SOLUTIONS GROUP
03.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Owner/Roadside Assistance Agent
ASISTENCIA VEHICULAR A&E
01.2011 - 02.2016
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
Outside Sales Representative
COLTABACO S.A.S
08.2010 - 03.2012
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Supervisor of Distribution Operations
Nestle De Colombia
12.1997 - 06.2009
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
Education
Associate of Business Administration - Public Relations
Remington University
Medellin, Colombia12.1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Planning
- Strategic Planning
- Business Administration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Owner /Commercial Cleaner
BB GENERAL SOLUTIONS GROUP
03.2017 - Current
Owner/Roadside Assistance Agent
ASISTENCIA VEHICULAR A&E
01.2011 - 02.2016
Outside Sales Representative
COLTABACO S.A.S
08.2010 - 03.2012
Supervisor of Distribution Operations
Nestle De Colombia
12.1997 - 06.2009
Associate of Business Administration - Public Relations
Remington University
Similar Profiles
LAURA BOWERSLAURA BOWERS
Cyber Security Analyst at BB&T Now Truist/N-TIER SolutionsCyber Security Analyst at BB&T Now Truist/N-TIER Solutions
Dang PhamDang Pham
Construction Worker Assistant at BB BUILDING GROUP LIMITEDConstruction Worker Assistant at BB BUILDING GROUP LIMITED
Natalie RakobelaNatalie Rakobela
Service advisor - workshop at BB Motors GroupService advisor - workshop at BB Motors Group