Bibiana Gonzalez
Berwyn,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Im very outgoing love to build relationship with people. Very crafty very well organized like to keep everything in file. Very dependable I like to be on time, and a problem solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher, Two-Year-Olds Classroom
Tracy
01.2023 - 05.2024
- Maintained hygiene by dressing and changing infant and toddler diapers.
- Mentored new teachers, offering guidance during transitions to lead teacher roles.
- Monitored children's progress daily, weekly, and monthly to assess development.
- Welcomed parents and children at arrival and departure, fostering a supportive environment.
- Sanitized toys and play equipment daily to ensure safety and cleanliness.
- Provided a safe, nurturing environment by regularly inspecting indoor and outdoor spaces.
- Prepared lesson materials and resources to enhance educational activities.
- Employed positive reinforcement strategies to promote appropriate behaviors and minimize disruption.
Customer Service (Smile DirectClub)
Sarah (Manager)
06.2023 - 11.2023
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained comprehensive records of customer interactions in the database.
- Managed appointment confirmations through proactive outreach to customers.
- Adapted to fast-paced environments while ensuring consistent service quality.
- Answered telephone calls, providing office information and directing inquiries to appropriate staff.
- Handled sensitive situations professionally, discussing treatment costs and past-due account balances with patients.
- Enhanced billing accuracy by verifying insurance coverage and updating patient financial records accordingly.
Picker Packer (Medical Uniform and Masks)
Joseph
03.2021 - 01.2022
- Created gowns for hospitals and manufactured medical masks for healthcare providers.
- Maintained cleanliness of work area and equipment used in packing process.
- Accurately labeled packages with destination addresses to ensure correct shipping.
- Assembled boxes for packing goods prior to shipment, streamlining logistics.
- Reported damaged products to supervisor immediately upon discovery for prompt resolution.
- Assisted with unloading delivery trucks using pallet jacks or hand carts as needed.
- Loaded boxes onto conveyor belts for efficient sorting into correct destinations.
- Secured packages with bubble wrap, tape, and labels before loading onto delivery trucks.
Sales Associate (Forever 21)
Loreana
09.2018 - 03.2020
- Delivered exceptional customer service by greeting customers and assisting with product selection.
- Organized stockroom and restocked shelves to maintain optimal inventory levels.
- Conducted regular inventories to monitor and track stock availability.
- Handled customer complaints professionally, ensuring positive resolution and satisfaction.
- Tracked sales performance metrics to identify market trends for strategic decision-making.
- Performed cashier duties, including payment processing and issuing accurate change.
- Maintained cleanliness of store environment to enhance customer experience.
- Trained new team members on cash register operations and customer service protocols.
- Helped customers complete purchases, locate items, and join reward programs.
Bouna Beef (Wearhouse)
Kevins
11.2018 - 01.2019
- Assembled customer orders from stock and organized pallets for shipment.
- Packed orders according to specifications, ensuring accuracy and quality.
- Reworked products to meet established quality standards.
- Filled requisitions and distributed items to production workers on assembly line.
- Identified and located products in warehouse based on order requirements.
- Sorted goods for next-day shipment to ensure timely delivery.
- Maintained cleanliness of work area to promote safety and efficiency.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Teacher's Assistant (St. Micheal and All Angels)
Judith Director
09.2017 - 01.2019
- Developed and implemented lesson plans aligned with curriculum objectives.
- Instructed students in math, science, language arts.
- Maintained safe and orderly learning environments for all students.
- Monitored student behavior across classrooms, hallways, and playgrounds.
- Established positive relationships with parents to facilitate effective communication on student progress.
- Prepared weekly newsletters for parents detailing upcoming assignments and school events.
Sales Associate (Luxurious Lathers )
Genises
11.2017 - 01.2018
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Morton West High School
05.2018
Skills
- Account management and customer service
- Cash handling and troubleshooting
- Corporate policy compliance
- Telephone etiquette and scheduling
- Bilingual communication (Spanish)
- Fast learning
- Creative problem-solving
- Highly dependable
- Detail oriented
Certification
- CDA
- Lash Certificate
- CPR Certified
Languages
Spanish
Professional
Timeline
Customer Service (Smile DirectClub)
Sarah (Manager)
06.2023 - 11.2023
Lead Teacher, Two-Year-Olds Classroom
Tracy
01.2023 - 05.2024
Picker Packer (Medical Uniform and Masks)
Joseph
03.2021 - 01.2022
Bouna Beef (Wearhouse)
Kevins
11.2018 - 01.2019
Sales Associate (Forever 21)
Loreana
09.2018 - 03.2020
Sales Associate (Luxurious Lathers )
Genises
11.2017 - 01.2018
Teacher's Assistant (St. Micheal and All Angels)
Judith Director
09.2017 - 01.2019
High School Diploma -
Morton West High School
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