BIBIANNA BANDA
Cary,USA
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Thermflo
Buffalo Grove, IL
08.2022 - Current
- Manages and prioritizes work orders across planned maintenance, emergency calls, quoted work, warranty repairs, and customer requests, ensuring schedules align with urgency, resource availability, and contract requirements.
- Assigns technicians based on skill set, location, workload, and service deadlines to maximize field efficiency and customer satisfaction.
- Communicates schedule updates, delays, and changes proactively to customers and internal teams to maintain transparency and reduce operational impact.
- Serves as a primary point of contact for customers regarding service scheduling & status updates.
- Gathers detailed information on symptoms, site conditions, and customer expectations and accurately communicates these to assigned technicians to ensure preparedness.
- Maintains strong professional relationships by providing timely responses, clarifying service scope, and escalating concerns when needed.
- Systems, Applications & Documentation Management
- Utilizes designated technical applications, OEM portals, NetSuite, Oracle, Teams, Zoom, Outlook, and internal systems to schedule work, record updates, and maintain accurate service case information.
- Ensures all internal and customer-facing portals reflect up-to-date, accurate information, including scheduled dates, case notes, documents, and completion details.
- Documents all scheduling and communication actions promptly to support billing, compliance, and field operations.
- Monitors the status of all open service cases daily, coordinating with technicians, customers, and supervisors to drive timely completion.
Personal Nanny
Dr. Scott & Dr. Katie Smoron
Mount Prospect, IL
10.2018 - 08.2022
- Facilitated engaging playdates and educational activities, promoting social and cognitive development. Delivered nutritious meals, contributing to children's well-being. Supervised homework, resulting in improved academic outcomes. Coordinated transportation, ensuring safe and timely arrivals.
Export Administrator
Global Logistics
Palatine, IL
09.2013 - 07.2018
- Responded promptly to customer inquiries about product availability status or delays in delivery times.
- Resolved any issues that arose during transit or at customs checkpoints quickly and efficiently.
- Coordinated export documentation and compliance procedures to ensure adherence to international regulations.
- Managed logistics scheduling, optimizing transport routes for timely deliveries and cost efficiency.
Front Desk Receptionist
Neck & Backache Clinic
Schaumburg, IL
03.2011 - 08.2013
- Facilitated professional visitor reception and engagement.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and scheduled meetings for staff, optimizing time management.
Licensed Massage Therapist
Massage Envy
Hoffman Estates, IL
04.2008 - 12.2010
- Established positive relationships with clients through attentive listening skills during consultations.
- Developed and implemented individualized massage therapy treatments to meet clients' needs.
- Maintained accurate records of client care including diagnosis, treatments performed, progress notes, homecare instructions and other relevant information.
- Utilized various massage techniques
Licensed Massage Therapist
Zano's Spa & Salon
Naperville, IL
11.2004 - 04.2008
- Provided therapeutic massage services to enhance client well-being and alleviate pain.
- Assessed client needs through detailed consultations and customized treatment plans.
- Maintained a clean, organized workspace ensuring compliance with health and safety standards.
- Developed strong client relationships, fostering loyalty and repeat business through personalized care.
Education
Certification - Massage Therapy
First Institute
IL05-2004
Certification - Massage Therapy
Redfern Training Systems
IL10-2003
Skills
- Customer service
- Office program proficiency, Oracle, NetSuite
- Service evaluation and monitoring
- Documentation and notetaking
- Telephone communication
- Detail orientation
- Teamwork and collaboration
- Adaptability and flexibility
- Problem-solving
- Task prioritization
Timeline
Service Coordinator
Thermflo
08.2022 - Current
Personal Nanny
Dr. Scott & Dr. Katie Smoron
10.2018 - 08.2022
Export Administrator
Global Logistics
09.2013 - 07.2018
Front Desk Receptionist
Neck & Backache Clinic
03.2011 - 08.2013
Licensed Massage Therapist
Massage Envy
04.2008 - 12.2010
Licensed Massage Therapist
Zano's Spa & Salon
11.2004 - 04.2008
Certification - Massage Therapy
Redfern Training Systems
Certification - Massage Therapy
First Institute