Bibi Fatima Arabzada
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Post Oak Hotel
09.2022 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Volunteer
Ymca Of Greater Houston
10.2022 - 01.2023
- Assisted with special events or programs.
- Assessed needs of each client and recommended appropriate services and resources.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting.
Volunteer
BI Education
01.2022 - 03.2022
- Translated documents in Language and Language.
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Supported student education by accompanying non-Language speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
Education
EKG Program -
Houston Community College
Houston, TXESL English Class -
Houston Community College
Houston, TX05.2023
Bibi Sarwary Sungray
Afghanistan 05.2020
Skills
- Microsoft PowerPoint
- Customer Relations
- Microsoft Word
- Report Creation
- Administrative Support
Timeline
Volunteer
Ymca Of Greater Houston
10.2022 - 01.2023
Customer Service Representative
Post Oak Hotel
09.2022 - 02.2024
Volunteer
BI Education
01.2022 - 03.2022
EKG Program -
Houston Community College
ESL English Class -
Houston Community College
Bibi Sarwary Sungray
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