Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bienvenu Mugisha

Chandler,AZ

Summary

Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.

Overview

3
3
years of professional experience

Work History

Data Manager

Rwanda Children
Kigali, Rwanda
12.2022 - 06.2024
  • Developed and maintained data entry systems for tracking beneficiaries and sponsors information
  • Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
  • Implemented processes to ensure accuracy of data across multiple databases.
  • Monitored database performance, identified issues, and provided solutions for improvement.

Tech Support Engineer

Tek Experts Rwanda
Kigali , Rwanda
05.2021 - 08.2022
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Installed and configured operating systems, including Windows Server 2008, 2012, 2016, and Microsoft tools.

Education

Bachelor of Science - Information Technology

Advantiste University of Central Africa(AUCA)
Kigali, Rwanda
11-2022

Managing Network Security Certificate.

University System of Georgia
Online, Georgia
11-2020

Managing Network Security Certificate

Kennesaw State University
Online, Kennesaw, GA
10-2020

Skills

  • Application installations
  • Debugging
  • User Support
  • Technical Analysis
  • Technical Support
  • Troubleshooting and diagnostics
  • Quality controls
  • Operating system
  • Network Configuration and Services
  • Database

Languages

English
Professional

Timeline

Data Manager

Rwanda Children
12.2022 - 06.2024

Tech Support Engineer

Tek Experts Rwanda
05.2021 - 08.2022

Bachelor of Science - Information Technology

Advantiste University of Central Africa(AUCA)

Managing Network Security Certificate.

University System of Georgia

Managing Network Security Certificate

Kennesaw State University

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Bienvenu Mugisha