Bienvenu Mugisha
Chandler,AZ
Summary
Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.
Overview
3
3
years of professional experience
Work History
Data Manager
Rwanda Children
Kigali, Rwanda
12.2022 - 06.2024
- Developed and maintained data entry systems for tracking beneficiaries and sponsors information
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Implemented processes to ensure accuracy of data across multiple databases.
- Monitored database performance, identified issues, and provided solutions for improvement.
Tech Support Engineer
Tek Experts Rwanda
Kigali , Rwanda
05.2021 - 08.2022
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Installed and configured operating systems, including Windows Server 2008, 2012, 2016, and Microsoft tools.
Education
Bachelor of Science - Information Technology
Advantiste University of Central Africa(AUCA)
Kigali, Rwanda11-2022
Managing Network Security Certificate.
University System of Georgia
Online, Georgia11-2020
Managing Network Security Certificate
Kennesaw State University
Online, Kennesaw, GA10-2020
Skills
- Application installations
- Debugging
- User Support
- Technical Analysis
- Technical Support
- Troubleshooting and diagnostics
- Quality controls
- Operating system
- Network Configuration and Services
- Database
Languages
English
Professional
Timeline
Data Manager
Rwanda Children
12.2022 - 06.2024
Tech Support Engineer
Tek Experts Rwanda
05.2021 - 08.2022
Bachelor of Science - Information Technology
Advantiste University of Central Africa(AUCA)
Managing Network Security Certificate.
University System of Georgia
Managing Network Security Certificate
Kennesaw State University
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