BIFF MAROON

Recruited from Nextran after serving as SLD’s initial fleet optimization partner to build and lead a centralized fleet optimization function.

Scope: 225+ asset mixed fleet across multiple locations, including power units, trailers, forklifts, and service vehicles.

• Built and led a centralized fleet optimization function after initially serving as the company’s external fleet optimization partner.
• Orchestrated fleet optimization initiatives across a multi-location operation, improving reliability, cost control, and service consistency.
• Reduced breakdown frequency and unplanned downtime by aligning preventive maintenance execution with duty cycles and operating environments.
• Developed application-specific preventive maintenance programs, replacing generic schedules with condition-based standards.
• Negotiated vendor service-level agreements and parts pricing structures, improving cost predictability and reducing maintenance spend variability.
• Implemented tire performance tracking and pricing strategies, reducing tire-related downtime across satellite locations.
• Identified and resolved vendor billing discrepancies, securing reimbursements and eliminating ongoing cost leakage.
• Improved driver retention by enhancing equipment reliability and minimizing service-related disruptions.
• Achieved improved CSA performance and passed multiple DOT inspections with zero issues, reducing compliance risk.
• Established warranty recovery processes, including gray-area claims, lowering net repair costs.
• Implemented a digital PO workflow, improving approval efficiency and operational visibility.
• Presented Total Cost of Ownership (TCO) and Cost per Mile (CPM) analysis to executive leadership, supporting capital and operational decisions.
• Partnered with executive leadership to develop a Fleet Support service offering, introducing a revenue-adjacent capability to expand service operations.
• Recognized for aligning maintenance strategy with operational and financial performance, driving measurable improvements in reliability and cost control.

• Built Nextran’s Fleet Support department and function from the ground up, establishing operational processes, reporting frameworks, and service cadence for multi-location fleet optimization services.
• Served as the primary architect of Nextran’s fleet optimization offering, supporting approximately 450 assets across various customer fleets.
• Engineered preventive maintenance strategies aligned with duty cycles and operating environments, amplifying compliance and reliability while ensuring cost predictability for customers.
• Developed and tracked fleet KPIs to identify cost drivers, reliability trends, and optimization opportunities.
• Strengthened vendor and customer relationships, enhancing repair turnaround times and service outcomes for sustainable fleet performance.

• Directed regional warranty operations supporting Mack and Volvo power units, ensuring accurate claim submissions, audit readiness, and compliance with OEM policy across multiple locations.
• Acted as the primary liaison between Nextran, Mack and Volvo OEM teams, and third-party vendors on warranty policy interpretation, labor reimbursement, and claim resolution.
• Supported and successfully completed multiple unannounced Mack and Volvo warranty audits with impeccable accuracy.
• Negotiated labor reimbursement rates and warranty recovery terms according to OEM guidelines, enhancing recovery margins.
• Analyzed OEM warranty data to identify recurring failure patterns, enabling proactive corrective actions.
• Coordinated warranty repairs with service departments and technicians to ensure a seamless process.
• Facilitated communication between customers and internal teams to resolve issues related to defective products covered by warranty policy.

Advanced through multiple roles within an authorized Mack & Volvo dealership network, building a comprehensive foundation in service operations, warranty management, and customer support.

• Promoted from Shop Technician to Service Writer and ultimately Warranty Manager, demonstrating consistent performance and leadership development.
• Developed in-depth knowledge of dealership service operations, including repair workflows, parts management, and technician productivity.
• Gained extensive experience with OEM warranty policies, claim processing, and compliance requirements across Mack and Volvo platforms.
• Coordinated closely with service, parts, and customer teams to ensure efficient repair execution and high service quality.
• Built strong technical credibility and operational insight that supported advancement into regional leadership and fleet optimization roles.

• Led tactical operations to guarantee mission success and unit readiness.
• Executed mission directives with professionalism and empathy under chaotic, emotionally charged circumstances.
• Fabricated metal components using MIG and TIG welding techniques to satisfy operational requirements.
• Maintained equipment through routine cleaning and minor repairs to uphold operational readiness.