Aryiana Cottrell
San Antonio
Summary
Customer-Oriented support professional looking to use my interpersonal and problem-solving skills to deliver swift resolution. Seeking a challenging yet rewarding role where I can leverage my experience providing fast, accurate, and empathetic support to a wide range of customers.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Caregiver
Ilife
San Antonio
01.2022 - 01.2024
- Provided in-home care to a senior citizen, including physical care (lifting and bathing) and emotional wellness through expert knowledge of safety and body mechanics to provide compassionate care.
- Prepared and submitted accurate and complete patient progress notes to the patient's family and care team.
- Delivered friendly and professional companionship, including social activities inside and outside of the home.
- Performed light housekeeping responsibilities, including cleaning, laundry, and meal preparation.
- Instructed the patient to follow his nutrition plan as directed by a care team.
- Assisted clients with daily living activities and personal care needs.
- Managed medication schedules and ensured proper administration for clients.
- Maintained a safe and clean environment for clients in their homes.
- Provided companionship and emotional support to enhance clients' quality of life.
Customer Service Representative
Texas human health commission
San Antonio
01.2020 - 01.2022
- Recruited potential customers by recommending goods or services and demonstrating how they would benefit them.
- Answered questions the customer may have about available products and services.
- Anticipate customer needs, following-up with previous customers offering additional services.
- Assisted customers with inquiries and resolved issues promptly.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to improve service delivery processes.
- Handled escalated complaints with empathy and professionalism.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Account Manager
Direct Supply
Milwaukee
01.2019 - 01.2020
- Communicated with clients by phone, through email and face to face to ensure their needs are understood and addressed.
- Built strong client relationships to maintain old business and acquire new customers.
- Resolved complaints and kept track of all process that pertain to the client’s desires.
- Developed tailored solutions based on client needs and feedback.
- Coordinated communication between clients and internal teams for project alignment.
- Conducted regular account reviews to assess performance and address concerns.
- Resolved client issues promptly to maintain positive relationships.
- Collaborated with sales teams to identify growth opportunities within accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
Education
High School Diploma -
New School for Community Service
Skills
- Decision Making
- Attention to Detail
- Interpersonal Skills
- Adaptability
- Exceptional communication
- Organizational Skills
- Personal care
- Patient documentation
- Communication skills
- Problem solving
Timeline
Caregiver
Ilife
01.2022 - 01.2024
Customer Service Representative
Texas human health commission
01.2020 - 01.2022
Account Manager
Direct Supply
01.2019 - 01.2020
High School Diploma -
New School for Community Service