Elias Velete
Antioch,CA
Summary
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Overview
7
7
years of professional experience
Work History
Personal Trainer
Lamorinda Jiu Jitsu
01.2024 - Current
- Instructed boxing and Muay Thai classes, emphasizing fitness and self-defense techniques for all skill levels.
- Designed personalized training programs aligned with individual fitness goals to improve client retention.
- Fostered a sense of community and achievement by providing ongoing motivation and support to clients.
Sales Specialist / Key Holder
Sports Fever
02.2018 - Current
- Promoted to Key Holder, managing staff and ensuring exceptional customer service during store operations.
- Trained new employees on sales techniques and product knowledge to uphold high standards.
- Implemented promotional strategies that boosted store sales and improved customer engagement.
- Assisted customers in locating items and facilitating purchases, fostering loyalty.
IT Helpdesk Intern
Airbnb
01.2022 - 06.2022
- Resolved 70-100 user tickets weekly through Zoom, Jira, and Slack with 97% completion rate.
- Documented troubleshooting methods and updated resources for future use.
- Collaborated on documentation and automation projects to enhance team efficiency.
- Conducted quality testing of over 100 MacBooks monthly to ensure optimal user experiences.
- Led onboarding for new hires, facilitating access to necessary software and tools.
- Mentored users in effective software utilization, including Slack, Zoom, Google Suite, and OneLogin.
- Recovered over 50 laptops from offboarded employees, increasing hardware availability for new hires.
- Adapted successfully to remote work schedules while maintaining high productivity.
Sales Associate
TruFusion
09.2018 - 02.2019
- Completed customer orders efficiently while promoting products, resulting in 50% sales increase.
- Arrived early to prepare equipment and ingredients, showcasing strong work ethic.
- Maintained cleanliness and organization of station for seamless transition between shifts.
Education
IT
Diablo Valley College
Pleasant Hill, CAHigh School - undefined
Clayton Valley Charter High School
Skills
- Oomnitza and Jira
- Slack and Zoom
- Duo and Terminal
- MacOS and Windows
- Hardware setup and laptop wiping
- Google Suite and Box
- Airtable and Adobe Pro
- JetBrains and Confluence
- 1Password management
- Retail sales and customer service
- Persuasive marketing strategies
- Problem solving and leadership
- Mentoring and reliability
- Passion for fitness
- Strength training
- Exercise program design
- Motivational coaching
Timeline
Personal Trainer
Lamorinda Jiu Jitsu
01.2024 - Current
IT Helpdesk Intern
Airbnb
01.2022 - 06.2022
Sales Associate
TruFusion
09.2018 - 02.2019
Sales Specialist / Key Holder
Sports Fever
02.2018 - Current
High School - undefined
Clayton Valley Charter High School
IT
Diablo Valley College
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